Settings and activity

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1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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   465 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

   • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   • Does your domain have more than one mailbox associated with it?
   • Would you want to use the same domain across more than one Xero organisation?

   Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

   We’ll provide another update here as soon as there is more progressive news to share.

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either… more

   Elaine Mason supported this idea  ·  16 August, 2023

2. User Role - Allow users access to specific reports

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   162 comments  ·  Reports & tax » Reporting  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Heya team, we're now actively testing how reports could be grouped and accessed, and we'd love your input in this, so we can design a better report grouping structure that supports role-based access in reporting.

   Get involved! Complete a quick 15-min online activity to test how reports are grouped and accessed:

   • Part 1: answer questions about the current report grouping
   • Part 2: explores a new grouping and role-based report access

   👉 If you're interested, please go through the link here.

   Thanks again for your support and contributions to developing a solution that works best for majority of our customers!

   (Just to note - If you’ve already gone through this activity, there's no need to do it again — our researchers may have contacted you earlier 😊)

   Elaine Mason supported this idea  ·  16 August, 2023