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1. The new Xero implementations - becoming very frustrated!

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   2 comments  ·  For accountants & bookkeepers » Xero HQ  ·  delete…  ·  Admin →
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   Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, sorry we've not responded here sooner. As we upgrade technology we are mindful of the impact this can have for our customers. We understand changing features and learning new flows and the ways of performing some actions can be a big transition for customers.

   In particular, as mentioned in your feedback here with new invoicing. To support as much as possible during this time, we're providing lots of information through means of blogs, education and guides on Xero Central.

   We're also continuing to iterate and develop new features into new invoicing that we know our customers want.

   An example of this are recent improvements we made to the 'Contact' field adding the ability to look up your contact address, edit or add the Attention field, and adding more address lines.

   I have made sure your feedback here is shared with the team, however we do want to be open that we will be retiring classic invoicing on 27th Feb 2025.

   We encourage you to share through adding your votes or starting new ideas for the specific features, functions and flows that would help you better use Xero as we continue to develop our products.

   Hi everyone, sorry we've not responded here sooner. As we upgrade technology we are mindful of the impact this can have for our customers. We understand changing features and learning new flows and the ways of performing some actions can be a big transition for customers.

   In particular, as mentioned in your feedback here with new invoicing. To support as much as possible during this time, we're providing lots of information through means of blogs, education and guides on Xero Central.

   We're also continuing to iterate and develop new features into new invoicing that we know our customers want.

   An example of this are recent improvements we made to the 'Contact' field adding the ability to look up your contact address, edit or add the Attention field, and adding more address lines.

   I have made sure your feedback here is shared with the team, however we do want to be… more

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   Andrew Fenney-Walch commented  ·  14 August, 2024  ·  Edit…  ·  delete…

   Additionally I have years of using old Xero and have built up muscle memory on the processes and data entry screens so that I did a lot of work automatically. This is now all out the window making everything I do take longer as I am no longer sure what will work and what won't. I get things change but this has been done in the least efficient way for the user of your product!

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   Andrew Fenney-Walch shared this idea  ·  14 August, 2024