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  1. Customer Statements - Option to remove links to invoices

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    45 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, thanks for your interests and sharing on the idea here. Being totally open, we don't have plans in the near term for any change that'd solve for the idea here. This may be something we consider down the line and will keep the idea here open to continue monitoring.

    For the time being, we wanted to share a way you can remove links from the customer statement using a custom branding theme that you'd apply when sending a statement.

    Once the new branding theme is created, you can select it when printing or sending the customer statement, and the invoice link will be removed.

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    Alison Vlaciky commented  · 

    I am so upset that this "feature" was implemented without an opt in/opt out option. I reported it as an issue during the trail mode (CX0014003538 in case anybody from Xero is looking at this comments) and the "feature" was disabled for me then. Obviously, the user experience during the trial period was NOT taken into consideration when Xero decided to make the "feature" mandatory. Very disappointing from Xero. My question is "What is the point of putting features into a trial with users if problems the users report are not addressed?" followed by, when is the opt in/opt out option going to be available?

    Alison Vlaciky supported this idea  ·