Settings and activity
3 results found
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627 votes
Hey everyone, we've seen all your votes and comments, and we totally get it – not being able to schedule one-off invoices or pick specific send times is a real pain point. Your feedback makes it clear how much time it costs you and how it can affect your client relationships.
Right now, repeat invoice templates go some way to providing some automation. But we know that's not quite what you're asking for when it comes to those one-off invoices or more precise timing for all your emails.
The good news is, our product team is digging in to the work that'd be needed to develop a solution, and figuring out the best way to make this happen. While we can't give any promises just yet, please know that your feedback is a huge part of this discovery process. Keep those comments and votes coming!
We'll post another update here…
Damien Roux
supported this idea
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33 votesDamien Roux
supported this idea
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103 votes
Hi everyone, we wanted to return and give you an update here. As mentioned in our last post - we want to be forth right that we don't have any plans to remove 'Powered by Xero' from emails sent from Xero, with intentional purpose and based on findings from interactions we can see having true benefit to customers in getting paid faster.
That said, we appreciate the feedback we've received and have made changes since this was initially raised to reduce the size of the footer where this is shown and have removed the hyperlink to xero.com. We will continue to develop the invoice email to continue to drive improvements for our customers and the ways you receive payments.
An error occurred while saving the comment An error occurred while saving the comment Damien Roux
commented
It says it all:
"Enforcing free advertisement onto your clients without consent is unacceptable."
"I didn't agree to give free advertising for Xero. You can keep the logo in the emails if I can get 50% off the monthly subscription."
"Why has Xero added their advertising at the bottom of outbound emails? We are paying a subscription fee and do not want to be a walking billboard promoting software to our clients. Please Xero allow us to remove this unwanted branding"
💡 You should spend time developing features that matters to your existing customers instead. Retention vs Acquisition.
Damien Roux
supported this idea
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Answer from the Xero Support team - 50% joke 50% solution:
"Thanks for taking the time to provide feedback on this. I've checked this with the product team and they've let us know that this an experiment that rolled out to a percentage of Xero organisations. The core intention behind adding our logo to the emails sent from Xero is to improve the email interactions with users and to bring us in line with other industry standards. We can assure you that the logo was intended to increase the legitimacy of the emails sent from Xero which is a good practice followed by the industry. The team wanted to share with you that so far this has shown a 1% increase in email interactions as a result of this change which is a positive improvement and indicator that emails sent from Xero are well received and trusted by recipients. However, we understand your concerns and we're happy to remove your organisation from the experiment as requested."