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  1. Notification | Xero Tax (AU) - Email when a return goes to Error tab

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    17 comments  ·  Practice tools  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, we’d like to share that we’ve introduced tax widgets in Xero Partner Hub so your practice can see how many returns are sitting in the Error tab.

    We’ve also improved ATO response times, so returns will come back from the ATO faster and you’ll be alerted to errors sooner.

    We’d love your feedback on whether these improvements address the needs behind this idea, or whether there are still situations where an email notification would be more helpful.

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    Reza Adji commented  · 

    I truly supported this improvement to Xero Tax. I cannot imagine if the tax agent, especially with large numbers of clients has to regularly log in to Xero Tax just monitor if there is any error submission rejected by ATO. My other firm uses Handi Tax from Handisoft and will not let the submission if there is error identified during the submission, I had recently have issue with tax return submitted in Dec and only found out that it is not successfully lodge last Friday. No notification from both Xero and ATO that it was not successful due to error in occupation code. So frustrating. Handitax definitely stops this when occupation code is not valid everytime, unlike Xero