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  1. 21 votes

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    Brigitte Michel commented  · 

    used remove and redo on HUNDREDS of payments reconciled to large batch transactions instead of unreconciling. Xero support had no way of helping me, these payments that were deleted cant even be restored or have a file that can be exported that summarises the deleted payments. This is days of work to singularly input manually when in realty it would be a very simple import file that could attach the payments to invoices. Ridiculous really. And xero support just sends me here to write a little note into the void - hopefully xero actually takes these into consideration. Would be better if they could help me now.

    Brigitte Michel supported this idea  · 
  2. 72 votes

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    Hi everyone, with the recent changes in Xero Product ideas, we will shift this idea to Not in pipeline to set the expectation here.

    While a direct option to restore or unwind an organisation to a previous date in time isn't in our plans, as previously mentioned to confirm - Xero performs daily backups of customer data to protect against data corruption and hosting service failures. However, these backups are not available for users to restore their organisation to a previous state.

    To reiterate from my last response, most actions in Xero are reversible (for example Remove & Redo on bank transactions) and our help article on Xero Central  explains some of these options that can help with needs expressed in this conversation.

    The History & Notes report can be highly useful to review actions recently made so you can 'undo' these.

    For future cases, if you're looking to…

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    Brigitte Michel commented  · 

    Please hurry up with this - its obviously critical - integration mess ups cause hours of fixing and this would completely resolve that as well as being able to explore outcomes freely without fear of causing irreversible or very tedious problems.

    Brigitte Michel supported this idea  ·