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  1. Support - Schedule a phone call using online chat

    36 votes

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    47 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate seeking urgent help, however right here you're in Xero Product Ideas. This is where you can join and vote on ideas for change at Xero, this is not a direct line to support. This is a public forum where anything you post is visible to others - Please keep this in mind when sharing your details.


    While we don't have an inbound number you can contact our Xero Support team, you can reach them anytime by raising a case through the Contact Xero Support tile found at the bottom of most pages throughout Xero Central.

    If you can provide a little detail on your questions or what you're needing help with we'll be bale to get you in touch with someone with the best skills to help, and generally our specialists are happy to arrange a phone call at a time that suits you.

    Jay Goldhagen supported this idea  · 
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    Jay Goldhagen commented  · 

    We have just signed up, connected bank feeds, watched tutorials, etc., but are not sure what we need to do next. It is not clear on your website, and we still have not had any confirmation that the bank feeds have been activated even though we did this three days ago.

    I am disappointed at not being about to contact Xero for support. The website is of no use in this respect. I am sure that Xero is a good product, but as a new customer, I expect better support than this, particularly in the start-up phase.

    Please contact me by phone or by email TODAY (Wednesday, 17th July).

    Thank you in advance and hope to hear from you soon.
    Alex
    - Edited by Community Manager to remove sensitive detail