Settings and activity
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146 votes
Hi everyone, thanks for sharing how we can make managing contacts in Xero more efficient. We understand the need to keep your contact list clean and uncluttered, and how being able to fully remove unused or duplicate contacts would help simplify things.
At this stage, permanent deletion of contacts isn’t in the pipeline. That said, your feedback has been shared with our product team as part of ongoing conversations around improving contact management.
For now, you could create a “Deletion Contact” in Xero and merge any unwanted contacts into it before archiving. It’s a quick way to clean up without having to archive each one separately and minimise clutter.
We appreciate your input and your continued partnership as we work to improve the experience, and we’ll keep you posted if there are any updates.
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Mark Reynolds
supported this idea
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46 votes
An error occurred while saving the comment Mark Reynolds
commented
We need the ability to link an email template directly to an invoice branding theme. The current system means we have to manually select the email template each time we send an invoice if it's not the default, which is easy to overlook and creates unnecessary friction. This is especially problematic when managing multiple brands or departments with different invoice requirements. Not having this flexibility not only risks inconsistent branding but also costs time and focus during invoicing runs, particularly in bulk.
Imagine if every invoice we send could automatically have the right email to match its branding. No more mistakes, no more repetitive steps—just streamlined, professional communication. It would be a small change with a big payoff in efficiency and accuracy, especially for businesses managing multiple invoice themes and payment setups.
Thanks for considering it.
Mark Reynolds
supported this idea
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There's so much support on here for this, but there must be a reason that almost three years later, it's not been implemented. Xero please let us know why to save our sanity.