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  1. New invoicing - Remove invoice description character limit

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    12 comments  ·  For small businesses » Business features  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Appreciate the feedback on your needs here and giving detail of the ideal # of characters that'd be useful to your business.

    To clarify as it appears there may be some confusion, the 4,000 character limit is per line and based on the characters that can be entered in the 'Description' field of each line within the invoice. This does not apply to the invoice as a whole.

    We want to be open that at this time we still do not have any plans for extending this limit, however we will continue to track and review this idea and share if any plans are made.

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    Nathan Lang commented  · 

    How is this progressing Kelly Munro? Appreciate that there's been an extension on the use of the 'Classic' invoicing, but I can see that this issue will still exist when that is turned off unless the amendment is made (i.e. removing the character limit).

    An update would be great thanks.

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    Nathan Lang commented  · 

    Can we have an update on this Kelly.

    I've just run the invoices for the month (last week), and it took a day longer than usual because I had to manually split Descriptions across numerous line items to get under the imposed 4,000 character limit.

    We really need this limit removed in the new invoicing (same as the old invoicing).

    Nathan Lang supported this idea  · 
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    Nathan Lang commented  · 

    I completely agree with Jett - this is a massive step backwards for our companies' ability to invoice and is extremely frustrating and time consuming.

    I've just been through the transition from Workflow Max to Workflow Max 2 (by Bluerock) and that was difficult, but non-action on this issue will be far more problematic for our business, in what seems an easy fix, to a rather large step backwards in functionality in the invoicing within Xero.

    Please make this a high priority to resolve.

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    Nathan Lang commented  · 

    Also - what happened to the ability to add 5, 10 or 15 rows??? Where has that option gone?

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    Nathan Lang commented  · 

    When we import form Workflow Max we very often have entries with more than 4000 characters pulling through onto a line item (timesheet entries). I've just had to split one of these entries in Xero across numerous line items to make it save, and instead of the invoice taking me 2-3 minutes, it took me 20mins!!! This is incredibly inefficient, and I would really like this reversed back to how we've had for the last 8 years I've been using WFM and Xero. Invoicing is a time consuming activity, and my company simply cannot afford the increased inefficeny that this invoicing change has resulted in.

    This is urgent please!!!