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23 votes
Thanks for continuing to share your feedback on new invoicing and your needs in increasing the description field. As mentioned in my last update, currently each line of your invoice can contain up to 4,000 characters within the 'Description' field.
Though we don’t have immediate plans for extending this, our product teams have started some more research to get a deepened sense of our invoicing users for future improvements. If you'd like to share further feedback we'd love to hear from you, through our survey here.
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Nathan Lang
supported this idea
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An error occurred while saving the comment Nathan Lang
commented
We're still waiting on some further feedback or updates since the 12/09/24 post Kelly. The 4,000 character limit is a real issue!
An error occurred while saving the comment Nathan Lang
commented
How is this progressing Kelly Munro? Appreciate that there's been an extension on the use of the 'Classic' invoicing, but I can see that this issue will still exist when that is turned off unless the amendment is made (i.e. removing the character limit).
An update would be great thanks.
An error occurred while saving the comment Nathan Lang
commented
Can we have an update on this Kelly.
I've just run the invoices for the month (last week), and it took a day longer than usual because I had to manually split Descriptions across numerous line items to get under the imposed 4,000 character limit.
We really need this limit removed in the new invoicing (same as the old invoicing).
An error occurred while saving the comment Nathan Lang
commented
I completely agree with Jett - this is a massive step backwards for our companies' ability to invoice and is extremely frustrating and time consuming.
I've just been through the transition from Workflow Max to Workflow Max 2 (by Bluerock) and that was difficult, but non-action on this issue will be far more problematic for our business, in what seems an easy fix, to a rather large step backwards in functionality in the invoicing within Xero.
Please make this a high priority to resolve.
An error occurred while saving the comment Nathan Lang
commented
Also - what happened to the ability to add 5, 10 or 15 rows??? Where has that option gone?
An error occurred while saving the comment Nathan Lang
commented
When we import form Workflow Max we very often have entries with more than 4000 characters pulling through onto a line item (timesheet entries). I've just had to split one of these entries in Xero across numerous line items to make it save, and instead of the invoice taking me 2-3 minutes, it took me 20mins!!! This is incredibly inefficient, and I would really like this reversed back to how we've had for the last 8 years I've been using WFM and Xero. Invoicing is a time consuming activity, and my company simply cannot afford the increased inefficeny that this invoicing change has resulted in.
This is urgent please!!!
Hi Kelly, with respect, myself and many others have noted that 4,000 characters is simply not enough. Our company imports our data in from WorkflowMax2, and the detail regularly exceeds the 4,000 character limit. The only work around is to manually split this import across several line items, which is not only very time consuming, but also prone to error - very unnecessarily so.
Another area the new invoicing is worse, is the (large) size of the font, which means you see far less of the invoice at any given time. When you have an invoice that may be 6-10 pages long, this makes any editing, or any drag and drop very cumbersome - why not have an option for viewing invoice size on the screen (S, M, L font)?
Yet another area the new invoicing is poor is the deletion of the add 5, 10, 20 lines option - why delete this? Now to add lines you have to enter new information on a line-by-line basis at the bottom (I enter an 'x' in each line), rather than adding many blank lines at once that you can move and use for section headings and the like, how is that an improvement?
It is very disappointing that after using the 'old' invoicing template very happily for some 9 years, that you impart a new template on us that is simply inferior in so many ways. Please remedy the above to improve the use of the template.
Thanks.