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  1. 59 votes

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    Hi everyone, thanks for your feedback on customising the “Reply-To” email address which payslips are sent. We appreciate you sharing how important it is to have control over the reply-to address, considering sometimes bookkeepers process payroll.

    As you’re aware Xero has the functionality to set a default reply-to email address for some emails, however this doesn't extend to payslips.

    Our product team sees merit in the idea for future development. We’ll update the status of this to Accepted so that it’s formally marked for consideration.

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    Donna Kenny commented  · 

    This is critical. Just becasue a particular user processes the payroll, doesn't mean they are the correct point of contact. I have an assistant process the payroll for me (i simple review it) but it is me that queries should be directed to. Xero shouldn't dictate how we run our operations so we should be given the choice.

  2. 15 votes

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    Donna Kenny commented  · 

    It would be very helpful if you were warned if a duplicate reference number is being used when invoicing customers. Our customers supply us with reference numbers and I have found a few occasions where i have invoiced them twice without realising. If Xero warned you, at least you could double check before sending. This is a feature of MYOB that is very useful.

    Donna Kenny supported this idea  ·