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  1. Contacts - Allow multiple addresses for a single contact record

    1,467 votes

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    567 comments  ·  Contacts & documents » Contact  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.

    As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.

    We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.

    We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.

    Philip Shand supported this idea  · 

  2. Contacts: Statements - Allow to be sent to Contact Groups

    265 votes

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    160 comments  ·  Contacts & documents » Contact  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for continuing to share how much time this workflow can take.

    Right now, we're building an agent that'll sit within JAX and help you get paid without the need to manually chase your customers, which may help address some of the need for more efficient follow-up and statement management.

    Initially, you won’t be able to turn this on for an entire contact group at once. You'll be able to enable it for each individual contact within a group, and JAX will do the handy work of designing a personalised plan to follow up with each one. For some this may be a consolidated statement.

    We recognise this doesn't cover every part of the original idea here, including sending statements to a whole contact group in one action. We’ll keep these gaps in consideration for future improvements and will share another update once the JAX agent is…

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    Philip Shand commented  · 

    Sadly, I have been asking for this since 2013. I was looking to come back to Xero but still many issues are unresolved. The other issue I have is dealing with companies that have multiple branches. Anyone know how to have a "Group" with multiple branches and delivery addresses and hence, only want "ONE" statement of ALL the branches activities on the ONE statement. Currently the head office will get individual statements of EACH branch.....Sigh""""""

    Philip Shand supported this idea  ·