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  1. XPH - Bulk address change from Client group

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    94 comments  ·  Xero Partner Hub » Clients  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for all the engagement and sharing how valuable this feature is to managing your clients with Xero.

    I understand the desire for another update and am pleased to share that this is something our product teams will be addressing and are working on developing within the new unified client experience.

    I'll share more news here as this gets closer to release.

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    Helen Hall commented  · 

    I just completed a Xero survey where you asked, amongst other time-wasting questions because you are already not listening to us, if Xero is responsive to customer feedback! Based on the next-to-nil response above to this forum, I think you can guess my reply!!

    Most online programs our office uses (where the customer has no choice about the content of updates) strive to improve and add to the customer experience, not take things away and make the whole thing harder like Xero has done!

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    Helen Hall commented  · 

    We have many clients with 20 to 30 entities, most have at least 10-15. Sometimes the postal address is different to residential which means 40-60 or 20-30 manual and very tedious changes, using the above examples!! Even just 5 or 10 changes is a hassle.

    And where has the 'address search' function gone???

    Xero, I can't believe this was an intentional change! This is a prime example of the people who instigated it having never worked in an admin area with Xero where updating addresses used to be a quick job but is now a major, VERY time-consuming one!

    Did it ever occur to you to ask your users a few questions before making such backward changes? I'm now keeping a list of client address changes to make when I have time - clearly not an efficient way for me to work!

    And while I'm here, on the client main page, please add a column to show the addresses. In the 'columns' drop-down, there are 13 choices most of which the majority of us will never need to use! But no address column???

    I'm trying hard to get used to this new (boring looking) format that we out here had no choice about, but you sure don't make it easy by removing previous helpful options!

    Helen Hall supported this idea  ·