Settings and activity

1 result found

1. Bills - Option to permanently dismiss Pay bills online pop-up message

   •  

   44 votes

   vote vote vote vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   vote

   We’ll send you updates on this idea

   20 comments  ·  Purchase orders, bills & inventory » Paying bills  ·  delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, thanks again for all the feedback we’ve received about this flow here. Our team has taken this on board.

   It’s worth highlighting that the pop up window that shows for every payment is part of the payment flow to determine how you’d like to process the payment - You can choose to pay by online bill payments or manual payment. We want to be upfront that we don’t have any plans to permanently remove this flow.

   However, based on feedback the team has added a selection to the modal in the screenshot here ”‘Don’t show again” to return to the original experience when it's possible to continue with manual batch domestic payments.

   If you check this option you’ll be taken back through the older payments flow the next time you go to make a payment of this kind.

   Please note, if you simply click the ‘X’ button in the top-right this same modal will show again next time you make a payment.

   Hi everyone, thanks again for all the feedback we’ve received about this flow here. Our team has taken this on board.

   It’s worth highlighting that the pop up window that shows for every payment is part of the payment flow to determine how you’d like to process the payment - You can choose to pay by online bill payments or manual payment. We want to be upfront that we don’t have any plans to permanently remove this flow.

   However, based on feedback the team has added a selection to the modal in the screenshot here ”‘Don’t show again” to return to the original experience when it's possible to continue with manual batch domestic payments.

   If you check this option you’ll be taken back through the older payments flow the next time you go to make a payment of this kind.

   Please note, if you simply click the ‘X’ button in… more

   Lee Willoughby supported this idea  ·  29 April, 2026
   An error occurred while saving the comment
   Lee Willoughby commented  ·  29 April, 2026  ·  Edit…  ·  delete…

   I wholly agree and support this request. The popup is extremely annoying and frustrating for our clients. Something that could simply be fixed with a 'Remind me later' or 'Not interested' option, yet Xero choose to enforce this on every single payment!!

   Xero's response of "it'd be great to better understand the reasons why online bill payments don't suit your business needs" is totally irrelevant. A Business is free to choose methods that suit their needs. If users want to continue with manual payments, they should not be hampered by an additional step in the process just because Xero is marketing something new.

   Very poor that this has not been addressed and fixed.

   Save Submitting...