Settings and activity
2 results found
-
246 votes
Hi everyone, thank you for sharing how the current tracking limits impact your reporting and tracking of different aspects of your business and processes. We know this is an important capability.
We’re exploring how we might tackle the needs in this idea and enhance Tracking Categories for the future.
While we can't commit to developments at this stage, we want you to know we hear the support and feedback from our community on this.
We’ll provide another update as the direction for this feature becomes clearer.
An error occurred while saving the comment An error occurred while saving the comment 
Thomas Chang
commented
Having worked with proper ERP systems, it’s hard to understand why Xero limits users to just two tracking categories. In practice, that’s nowhere near enough if you want to do any meaningful analysis or drill into your data properly. Most organisations need to look at transactions across multiple dimensions (e.g. department, activity, funding source), and two categories just doesn’t cut it. It’s also confusing that you can create additional tracking categories, but can’t actually use them without archiving existing ones. If the system supports more, it would make sense to let users actually use them. This feels like an unnecessary limitation that makes reporting harder than it needs to be.
Thomas Chang
supported this idea
·
-
64 votes
An error occurred while saving the comment Thomas Chang
commented
Row-level security is a basic control feature in most mature financial systems. The fact that Xero still cannot restrict access to specific tracking categories by user role is a major limitation for organisations with multiple departments, entities, or cost centres.
If Xero wants to position itself as a serious mid-market finance platform rather than just a cloud bookkeeping product, then granular permission controls need to become a priority. Finance teams should be able to give users access only to the areas they are responsible for, without exposing the entire organisation’s financial activity.
This is not an exotic enterprise feature — it is standard governance, internal control, and data segregation. Surprising that it still doesn’t exist.
It has now been almost a year since Xero's response on 22 October 2025, with no meaningful follow-up, no explanation of what is holding this up, and no indication that anything is actually progressing.
At this point, there seem to be only two possibilities: either Xero does not take customer feedback seriously, or a relatively basic enhancement has somehow defeated its programmers for nearly a year.
We are not asking Xero to rebuild its accounting engine. We are asking for additional tracking dimensions — functionality that proper ERP systems such as JD Edwards have supported for decades. If Xero's legacy code really makes this so difficult, perhaps someone should feed the relevant C#/ASP.NET code into an AI coding assistant and see whether it can make more progress than Xero has managed in the past year.
As a Xero shareholder as well as a customer, that is what concerns me most. If Xero genuinely wants to move upmarket and compete with proper ERP platforms, it cannot keep treating basic dimensional reporting as an advanced feature request.
Either the product architecture cannot keep up, or the product team does not care enough to fix it. Neither is particularly reassuring for customers or shareholders.