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1. Contacts - Allow multiple addresses for a single contact record

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   493 comments  ·  Contacts & files » Contact  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

   We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

   We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

   Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

   Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

   We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

   We appreciate your patience as we work through the complexities… more

   Justin Cronin supported this idea  ·  11 May, 2026
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   Justin Cronin commented  ·  11 May, 2026  ·  Edit…  ·  delete…

   Hi Xero Team,

   I’d love to suggest a feature that would make invoicing more efficient for businesses working with clients that have multiple billing entities or regional offices.

   Feature Request: Multiple Billing Addresses per Client

   At the moment, each contact in Xero supports a single billing address. This can be limiting when a client has several offices or legal entities that require invoices to be sent to different addresses.

   For example, one of our clients has separate billing locations in Ireland and Denmark. Depending on the project, invoices need to be issued to one address or the other. Currently, we have to manually update the billing address each time we create an invoice, which is time-consuming and increases the risk of errors.

   Proposed Solution

   Allow users to store multiple billing addresses within a single contact record.

   Each address could include:

   A custom label, such as “Ireland Office” or “Denmark Finance”

   A default billing address

   The ability to select the appropriate address when creating an invoice

   An option to override the address for one-off cases

   Benefits

   Reduces manual data entry

   Minimises invoicing mistakes

   Supports clients with multiple entities or offices

   Makes invoice creation faster and more reliable

   This would be a valuable enhancement for agencies, consultants, and businesses working with international clients.

   Save Submitting...