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  1. AU Payroll - Set up multiple auto super authorisers

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    189 comments  ·  Payroll & expenses » Payroll  ·  Admin →
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    In discovery  ·  AdminSophie Lewis (Admin, Xero) responded

    Hi everyone, a quick update on multi-authorisation for Payday Super.

    We recognise that multi-authorisation is a priority for many of you, particularly as Payday Super approaches and businesses review how they manage super payments in Xero.

    Our Product team is actively working on an enhanced workflow for this, which is on track for release next quarter.

    We’ll share more updates as soon as we have more to confirm.

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    Katrina Holley commented  · 

    Dear Ms Sukhinder Singh Cassidy,

    I acknowledge the recent communication from Xero's Community Manager advising that there has been significant customer discussion regarding Payday Super and that this matter is currently on the product team's agenda, with a potential solution anticipated later this year.

    However, I am concerned that this timeframe does not adequately address the operational requirements imposed by the new Payday Super legislation, which comes into effect on 1 July 2026.

    The Australian Taxation Office (ATO) formally called on employers and software providers to prepare for Payday Super on 11 November 2025. Following the passage of the legislation, Xero commenced communications with Xero customers and provided guidance regarding the upcoming changes. Given this lead time, I would have expected critical functionality to have already been developed and implemented.

    A recurring concern raised by many Xero customers is the inability to nominate more than one authorised mobile number for superannuation payment approvals. This creates a significant operational risk. If the nominated individual is unavailable due to leave, illness, travel, or any unforeseen circumstance, superannuation payments may be delayed because they cannot be authorised.

    Under the Payday Super legislation, employers will be required to ensure that Superannuation Guarantee contributions are received by employees' superannuation funds within the prescribed timeframe of 7 days. A system design that relies on a single point of authorisation increases the risk of payment delays and potential non-compliance.

    Given that these concerns have been consistently raised by customers since the legislation was announced, it is difficult to understand why a solution remains under consideration rather than already being delivered. Advising customers that this functionality may be available "later this year" does not provide sufficient confidence that businesses will be able to meet their obligations from 1 July 2026.

    I respectfully request that Xero prioritise the implementation of multiple authorisation options for superannuation payments and provide customers with a clear timeline for delivery. This functionality is not simply a convenience; it is a practical compliance requirement that will assist employers in meeting their obligations under the new legislation.

    I look forward to your response.