Help functionality (in app)
I would like you to develop context sensitive help. Currently any input to the help box results in the attachment below with three options that are not pertinent.
I want to enter a single word or phrase then have a series of articles containing this word or phrase sorted by importance. What I DO NOT want is a list of articles that might help.
Looks to me like xero and it’s non existent help function was written by accountants and not IT people who know how to create super useful help function.
Maybe this should not be in Business section but there is not a section on useability product help. There is a reason for that.
I would like a reply
James Lownie
shared this idea
Hey James, from your screenshot it looks like you’ve used the search function when looking for help. The help menu is to the right of it. I've attached a screenshot highlighting where it is and what it looks like opened up.
The help menu in Xero uses the context of the page you're on to produce the recommended articles, and also has keyword search that is backed by machine learning, to sort results by relevance. You can view the help article right within the menu itself and move it around so you can follow along while working in Xero.
