Customer Statements - option to remove Invoice links
Please remove invoice links from Statements, this is causing us huge problems or at least give an option to remove.
We are requesting like many others that Xero remove invoice links from statements, as they are causing significant issues.
Our company uses a Project Management system to issue invoices which is integrated with Xero, and we need control over the information provided to customers.
The automatic linking of Xero invoices in your Statements does not align with the original invoice sent. We urge Xero to provide an option to ‘opt in’ or ‘opt out’ of this feature, and that this should be a standard option and not require subscribers to create a custom template. As a company we are disappointed with Xero for not adapting to your customers' needs, especially considering we subscribe/ pay for a service monthly.

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Susan Hays commented
I'd really like an option to remove the clickable invoice links from customer statements.
Right now, when I send a statement from Xero, the invoice numbers are clickable, and clients can open them directly. This doesn’t work well for how we manage our accounts receivable, and I don’t want clients to be able to access the invoices that way.
It would be great if we could turn off those links or have more control over the layout of the statements — similar to how invoice templates work.
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Kay Herriott commented
Yes I agree with Dawn. We too use a project management system for our invoicing, and the invoice link is creating us no end of issues with our clients. Please give us an option to remove the invoice link from our statements
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Dawn Edginton commented
Please remove invoice links from Statements, this is causing us huge problems or at least give an option to remove.
We are requesting like many others that Xero remove invoice links from statements, as they are causing significant issues.
Our company uses a Project Management system to issue invoices which is integrated with Xero, and we need control over the information provided to customers.
The automatic linking of Xero invoices in your Statements does not align with the original invoice sent. We urge Xero to provide an option to ‘opt in’ or ‘opt out’ of this feature, and that this should be a standard option and not require subscribers to create a custom template. As a company we are disappointed with Xero for not adapting to your customers' needs, especially considering we subscribe/ pay for a service monthly.