43 results found
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Contacts - View accepted Quotes
When you view a contact, you are able to see outstanding invoices and quotations from this contact. But it will be helpful to see quotations that have been accepted by this contact to make invoicing easier.
3 votesHi community, as shared in my last update you can view both draft and accepted quotes from the Activity on a Contacts record.
I've attached an example I created in the demo co. 🙂
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Contact - Ability to delete notes
In the Notes section under Contacts, allow:
- specific notes to be pinned to the top of the list of notes:
- notes to be deleted
6 votesHi community, I’m pleased to share that Additional Notes for a contact are now live to everyone!
As mentioned in my last response - You’ll find the feature available to use when adding or editing a Contact, at the bottom of the Contact details section.
You can edit the contact at any time to edit or delete text that you’ve entered in this field. Once saved, you’ll see the saved text shown in the right panel of a Contacts record.
To confirm, this does not apply to notes that are added to the History & Notes of a Contact. If you'd like the ability to edit and Delete notes we'd recommend using the additional notes option.
Thanks for all your inputs here.
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Contacts - Search inactive contacts, then be able to archive the group.
Search for inactive contacts eg. not used for 2 yrs, then archive them as a group.
Many customers use our services once, then never again. Since Hubdoc is sooooo slow to search, & one of the recommendations to counter this is archive unused contacts I have been looking into this. But when there are lots of contacts it is not possible to go through contacts individually.
Result - Hubdoc works poorly in this area but the recommended workaround is impossible to implement. PLEASE FIX HUBDOC!!
If this idea is implemented, there could also be a flag to bring up the…2 votesHi Sarah, you could run Smart List search to view customers that have not purchased an item or been invoiced within a specific time frame.
See more on this here and I've attached an example of a search in smarts lists below.
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Add notes field for contact so that I can see what suppliers do
I have a large number of suppliers in Xero and it can be hard to keep track of what each of them do. Whilst I can put them into broad categories /groups, that is not enough. I would like to have a 'notes' field on contacts so that I can put some information about each of them (searchable if possible) as well as some notes as to whether they are good payers (in the case of customers) or other useful information. This will also extend the basic CRM functionality that already exists for customers.
4 votesHi James, it is already possible to add notes to a contact - See- the last section of our article here
If you're looking to have this information more visible when viewing contacts you may be interested in voting and joining the idea here.
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Sales Invoice - Add Primary person and email when adding new contact
When generating a sales invoice for new contact to have the ability to add the primary contact name and email so that email can be emailed to primary contact name without editing the contact first.
11 votesHi community, sorry we've not looped into this idea sooner. You'll now find with new invoicing that you can add a new contact and their details, or edit a contacts details without having to leave the page.
When you add a new contact, this'll open the modal for the Contact card and from here you can add the Contact name, Email, Billing and Delivery addresses, and or phone number.
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Contacts - Search for invoices in customer/supplier records
It would be great if we could search from within a customer or supplier record for a specific invoice or bill number.
It is difficult at the moment to search as
1) there are always notes in the way that can't be hidden
2) you have to exit the customer/supplier to find the screen where a search is available.Having used other accounting packages, I was shocked to see this wasn't available within Xero.
7 votesHi team, sorry we've not returned to this idea sooner. You'll find with some of the updates we've made to the contacts record it is now possible to view transactions in separate tabs within the Activity of a Contact, and are also able to search transactions in the tab by amount, reference or invoice number 🙂
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Fix incorrect validation of Country field in a Contact Address
The validation for the max length of the Country field in a Contact Address "appears" to indicate that up to 255 characters is permitted.
This is false and entering a string > 50 does not surface the UX message but will cause the SAVE of the address to fail.
The 50 number/limit is mentioned elsewhere in Xero documentation
It goes without saying that the bland message "There is 1 error on the form" is pretty unhelpful
1 voteThanks for raising, Peter - Appreciate the confusion with the '255' reference that you were getting before. Our team have made a change and you should see that the error that appears now indicates that field cannot be any longer than 50 characters as per my image below.
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Contacts - Ability to for Invoice only permissions to add notes
Until very recently our staff with INVOICE ONLY permissions could add notes to contacts, not just view them. We are at a loss to understand why this functionality has been taken away as it is not a security issue in any way. Adding a note to say that you have telephoned and what the content of the call was was crucial for someone chasing payment and adding other pertinent customer notes.
Please can we have this back?1 voteThanks for raising, Jo - I can confirm this is something our team looked into and were able to restore quite quickly.
You should find Invoice Only users have access to add notes to a contacts record again now. 🙂
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Contacts | Search - contacts with no invoices (variation: no paid invoices)
Using Search, I want to generate a list of my customers that don't yet have any invoices at all (or none in the last year).
This is the best way for me to see which customers have not yet done anything.1 voteHi Scott, this is actually possible with Smart Lists in Contacts.
You can run a new search for customers that have been Invoiced less than 0 Ever (see my image below), which will give you a result for any contact that has never been invoiced in your org.
Similarly you can set this for a specific Invoice Status or base the search on Payments. 🙂
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Reference On Statements
When downloading or sending statement to Client be able to Edit what can be seen - ie the Reference column isn't big enough to show a large PO number or reference.
2 votesHi Mandy, it's possible to show the full reference by using an advanced template and replacing 'Reference' merge field with 'LongReference' - see more on fields that can be included here
We also have some users that mare great at giving help on advanced templates - welcome to join the discussion here
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Contacts (UK) - Add a tax number with a VAT country of 'None'
This is a basic need. In the past, it was possible to set VAT country as NONE to add the tax number, now in the new UI is not possible, since the UI requires selecting a country. Please fix that as soon as possible, since we need to add the tax number on the invoice to non-EU countries!!!
3 votes -
Customer ability to view outstanding report
Would it be possible to add a link to each invoice that the customer can use to view all their outstanding invoices
1 voteHi Candice, this is already possible. There is a link that you can choose to include when sending an invoice to a customer from Xero that they'll be able to click through and view all outstanding invoices they have with you - See more on this here
For security the user email that clicks on the link will need to be listed on the contact record in your org, otherwise they'll receive an error.
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Contacts - Add smart link for suppliers in the report
Contacts-Smart link for Suppliers
Purpose: the ability to run a report of all suppliers bills activity summary within a date range
3 votesHi team, this is available through the Payable Invoice Detail or Summary reports at present which can be filtered for a specific supplier. Alternatively, you could run the Supplier Invoice Bills Activity report (found in the Contact Transactions Summary)
If you're interested in seeing this connected and auto filtered from a contacts record in Xero, we have an idea for this across here that you're welcome to support & follow for update. Thanks
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Contacts - Default order of invoices/bills by 'Date'
When viewing a contact it would be helpful to have all the invoices or bills listed by "date". Currently they are listed by "activity date" but that is not relevant if I'm searching for an invoice. It can be changed manually, by clicking "date" twice (first time it brings oldest to the top!), but it's a very basic normal thing to look for invoices by the invoice date.
6 votes -
Customer Portal to view current and historic invoices
Customer has asked if there is a link that would enable them to see current and historic invoices - apparently there isn't a way to do this.
Background: we email customers invoices every week through Xero. Occasionally the email's fail to arrive although Xero says they have been sent.
Our customer has said 'surely there is a page where I can see current and past invoices so I don't have to hassle you'
3 votesA Customer Activity statement would be a good first measure, Jane.
Appreciate it doesn't help where there email is not received - when initially sending invoices, it could be good to include both the online invoice link and a copy of the PDF so your customer has 2 routes to be able to look these up later.
You could also look to set up and include a link for your customers to view 'Outstanding bills' online.
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Contacts | VAT # - Ability to enter Northern Ireland formatting
New VAT numbers have been introduced for Northern Ireland - starting with XI. Xero rejects these new VAT numbers with both UK & Ireland options in the country box. Can you please update Xero to accept the new NI VAT numbers. Thanks
1 voteThanks for sharing back on this, Liesl. Checking in with our team I'm pleased to share this is possible.
While Northern Ireland isn't a direct option in the drop-down menu, you'll see there's a 'None' option - Selecting this will allow you to enter the VAT number in any format, such as you've noted here 🙂
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Contact List Report - within a period of time that Customers purchased and started, in excel format, for a mailing list for marketing etc.
To be able to create a Mailer list of our customers with all the relevant details on an excel worksheet, for example, Name / Address / Contact name / e-mail details, etc. The report would allow us to fill in the period of time we require to see when new customers had started with the company, and customers that have purchased within a certain period of time, for example for the last 2 years.
This would assist when we need to create, reporting for sales, labels for a mailer to send out marketing information and also if we wish to…
1 voteHi Natalie, this is possible with the use of Smart Lists!
You can run a report to view customers that have purchased from you within the past 2 years, and then export the list of results to CSV which can be uploaded to Excel. 🙂
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Contacts - Move NZBN field into "Contact Details"
Move the NZBN field so that it is in the "Contact Details" section instead of the "Financial Details" section. This would enable the NZBN to be visible to, and sync with, Hubspot. As it stands the bi-directional Xero-Hubspot integration cannot see the NZBN field.
1 voteHi Tony 👋, the team have made some smaller changes since the release of the new Contacts add/edit screens.
We appreciate the feedback from our customers and based on some of this the team have moved the NZBN field back within the Contact details section. 🙂
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Number of Votes Xero Community Forum
"I have just read another closed thread, about community users votes having increased to 10, so am starting this new one as suggested by Brittany in that closed thread...
I don't go looking for features to vote on, but do search community for existing conversations on anything I am having issues with in Xero, either for answers on overcoming it, or to vote on an improvement to something that is directly impacting on efficiency of my staff and functionality we use in Xero.
I have just exhausted my 10 votes, didn't know I had a limit til then.
I manually…2 votesHi everyone, as many who previously engaged with the Feature Requests forums will have noticed - with the launch of Xero Product Ideas you now have unlimited votes to place across all the different ideas here.
Along with this, let us know the value the idea itself would have to your business! Thanks 🙂
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Search by customer account number
Since the update, we can no longer search by customer account number.
1 voteThank you for your input here.
We’re currently modernising our ‘underhood’ technology for Contacts, so we can build more features faster in the future. However, I’m happy to say that we've already released the new version of the ability to search contacts using the account number.
Because of this, I'll mark this request as 'delivered', so the votes can be returned 🙂.
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