Currently, customer prepayments only show on a customer's Activity statement, not on Outstanding stmts.
The way prepayments work in Xero, these only impact the Accounts Receivable once it's applied to an invoice, therefore they don't impact the total of the statement balance.
Solution for now enter prepayments as Overpayments to the Customer's account. My recommendation is that we have the ability to modify the words in the Activity field that appear on statements, so when overpayment is the desired function to use to trick Xero to show the payment as a credit on a statement, I would like to modify the field that says Overpayment to say "Prepayment" on the statement for the customer for that being the type of transaction in this specific case.
John Zito
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