Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback.
As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future.
We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on.
One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this. Change to new invoicing is key to being able to enable us to build features like multiple address details. Between now and September our invoicing team are focused on prioritising the features from classic invoicing that need to be brought across to the new version. Multiple addresses is one of the key features they want to work towards but includes many steps. For example, we enabled it in the back end of contacts last year, but now need to be able to build it into our new invoicing solution. We will keep you updated here of any progression.
Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback.
As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future.
We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on.
One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this.…
During your trial, consider if the following are important to you versus what might be available in other packages:
- Multiple addresses for a single customer:-::: no progress from Xero
- Activity statements with aging periods for customers (i.e. 30, 60, 90 days outstanding etc):-::: no progress or interest from Xero
- Invoicing:-:::Xero has implemented a new invoicing architecture that has caused our workflow to take additional time.
- Pricing:
- Basic package with 1 person payroll is 2 x more expensive than no payroll
- Comprehensive package with 5 person payroll is 2.57 x more expensive than no payroll.
- Key point is that if you have a payroll of 2 to 3 people and multiple business interests, then from our perspective Xero is more expensive than other options.
- Of the 10 businesses we run through Xero, the subscription plans are:
• 4 x Comprehensive
• 4 x Ultimate 10
• 1 x Ultimate 50
• 1 x Ultimate 100
We would overlook the subscription price if the first several points were addressed. For some of our businesses, it doesn’t matter. Still, the high-volume, transaction-based businesses with account customers and multiple addresses do matter, and Xero’s limitations are causing a lag in some areas of our account management and our end customer satisfaction. The real cost of Xero is in the additional hours we spend dealing with customers who are questioning basic information that should be automatic from Xero.
While integrations are helpful for Xero to offer greater features and not have to manage them, the additional costs required are questionable.
Our accountant thinks Xero is great, and it functions well from a compliance standpoint. Operationally, we are reviewing alternatives.
Review Xero, and make sure it meets your minimum requirements. Don’t expect things to change if they have been ignored and/or patronised for so long. A short trial may not give you exposure to some of the items that are important to you.
Good luck Dale.
Sam Bond
supported this idea
·
@Dale Bourgeois
During your trial, consider if the following are important to you versus what might be available in other packages:
- Multiple addresses for a single customer:-::: no progress from Xero
- Activity statements with aging periods for customers (i.e. 30, 60, 90 days outstanding etc):-::: no progress or interest from Xero
- Invoicing:-:::Xero has implemented a new invoicing architecture that has caused our workflow to take additional time.
- Pricing:
- Basic package with 1 person payroll is 2 x more expensive than no payroll
- Comprehensive package with 5 person payroll is 2.57 x more expensive than no payroll.
- Key point is that if you have a payroll of 2 to 3 people and multiple business interests, then from our perspective Xero is more expensive than other options.
- Of the 10 businesses we run through Xero, the subscription plans are:
• 4 x Comprehensive
• 4 x Ultimate 10
• 1 x Ultimate 50
• 1 x Ultimate 100
We would overlook the subscription price if the first several points were addressed. For some of our businesses, it doesn’t matter. Still, the high-volume, transaction-based businesses with account customers and multiple addresses do matter, and Xero’s limitations are causing a lag in some areas of our account management and our end customer satisfaction. The real cost of Xero is in the additional hours we spend dealing with customers who are questioning basic information that should be automatic from Xero.
While integrations are helpful for Xero to offer greater features and not have to manage them, the additional costs required are questionable.
Our accountant thinks Xero is great, and it functions well from a compliance standpoint. Operationally, we are reviewing alternatives.
Review Xero, and make sure it meets your minimum requirements. Don’t expect things to change if they have been ignored and/or patronised for so long. A short trial may not give you exposure to some of the items that are important to you.
Good luck Dale.