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  1. Contacts - Allow multiple addresses for a single contact record

    1,269 votes

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    418 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

    We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

    We appreciate your patience as we work through the complexities…

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    Walter Oh ASFA commented  · 

    Sub account is something quickbook has and it works great for multiple retail locations under 1 parent HQ or 1 MNC with multiple departments.

    It should be an easy implementation and hope Xero can do this asap!

    Walter Oh ASFA supported this idea  · 

  2. Contacts - Allow duplicate contact names

    163 votes

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    87 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    submitted  ·  AdminEthan M (Admin, Xero) responded

    Hey community, thank you for your continued interest in this idea.

    Wanted to provide an update here as it's been a while since we last spoke to duplicate contacts.

    I do understand that, at face value, this seems like a quick fix. However, as the contacts screen interacts with many other parts of Xero, this work can not commence until the modernisation of other, related systems is complete. 

    Due to this, we do not expect support for duplicate contacts to be delivered in the coming short-term.

    In the meantime however, we're keen to continue collecting feedback and votes on this idea, and I will update you here as soon as there's more work to share.

    Walter Oh ASFA supported this idea  · 
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    Walter Oh ASFA commented  · 

    Sub account is something quickbook has and it works great for multiple retail locations under 1 parent HQ or 1 MNC with multiple departments.

    It should be an easy implementation and hope Xero can do this asap!