Settings and activity
2 results found
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176 votes
Hi team, I know it's been sometime since this idea was initially raised and we wanted to update you all here.
We appreciate and understand why some businesses would prefer the acceptance of a Quote be sent to the organisation's reply to email address, rather than the user that initially created the Quote.
While our product team have reviewed and are attentive to your interest in this, we want to be upfront that this is not something we currently have direct plans for changing the behaviour of.
Our team will continue to review this idea and when we're in a position to assess notification and communications for Quotes, we'll share if there are any updates around this, here.
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Ellen Davis
supported this idea
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113 votes
An error occurred while saving the comment Ellen Davis
commented
I've just moved a client to a new file and they have around 3k contacts, so I do hope you can action this in the near future!
Ellen Davis
supported this idea
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Agreed with the other commenters - this is a real problem that seems like an actual bug rather than an intentional part of the setup, as it really doesn't make sense. Xero businesses have their Reply To emails set up for exactly this purpose so that they can ensure that all customer updates are sent immediately and directly to the appropriate place.