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  1. 146 votes

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    Ellen Davis commented  · 

    Agreed with the other commenters - this is a real problem that seems like an actual bug rather than an intentional part of the setup, as it really doesn't make sense. Xero businesses have their Reply To emails set up for exactly this purpose so that they can ensure that all customer updates are sent immediately and directly to the appropriate place.

    Ellen Davis supported this idea  · 
  2. 74 votes

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    Ellen Davis commented  · 

    I've just moved a client to a new file and they have around 3k contacts, so I do hope you can action this in the near future!

    Ellen Davis supported this idea  ·