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  1. 63 votes

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    Hi everyone, thank you to all those that contributed to our teams discovery in this space.

    We also really appreciate all that's been shared about why having a record of communications sent to your customers is important for your follow-up and record-keeping.

    Coming off the back of our teams research we're in the process of releasing payment follow-ups, a new feature that helps merchants manage chasing overdue invoices.

    We want to be upfront here that we don’t currently foresee adding an option to send yourself a copy when sending invoice reminders specifically.

    That said, with more investment into the new payment follow-ups feature our team will consider how to give merchants visibility of the follow-ups sent through Payment follow-ups as a future improvement and your feedback here is valuable to this.

    We appreciate everyone who's shared their experiences and helped us understand what visibility is needed when collecting payments.

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    Natalie Santer commented  · 

    This would be really helpful.

    Natalie Santer supported this idea  · 
  2. 116 votes

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    Thank you everyone for engaging about the need for a discount column in Bills with us here.

    While there isn’t a direct column for adding a discount atm, there are a few ways you could look to reflect this in your bills right now;

    • Use Xero’s inbuilt calculator in the Price field, and add a note to the description of that line e.g $5 item at a 20% discount you would enter 5 x 0.8 in the quantity field and could add a description “including 20% discount”
    • Reduce the Quantity field to reflect the discount e.g 20% discount enter 0.8 in the Quantity and use a descriptor as above
    • Use a separate line of the bill to enter a whole amount discount with a negative Price amount
    • If you use Purchase orders, when you copy the Purchase order to a Bill though the discount column will not show the Subtotal…