Settings and activity
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23 votes
Hi everyone, we appreciate wanting to help Xero identify and raise issues asap. While we may consider changes to this overtime, to be upfront there are no immediate plans for changing the current method to raise these sort of issues with us. There are a number of troubleshooting steps our specialists will work through with a customer to rule out external factors that could be impacting your experience with Xero, and they'll get the right detail to investigate, triage and escalate if the cause does appear to stem from within the product.
One area we know customers can commonly run into trouble with is bank feeds, and we do have work going on atm to enable customers to send us an alert if they are experiencing trouble with a bank accounts feed from within their organisation. You can stay up to date with progress for this, on this idea.
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Leeann Redman
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115 votesLeeann Redman
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Ability to 'quickly' report Xero Platform Issue
Currently it is necessary for users to log into Xero Support to submit details of platform issues.
I would like to see the ability to immediately report the issue via the Xero Status Page.
As a bookkeeper, I work on Xero for a huge percentage of my day, and when I encounter an issue, what I need to know is that Xero are aware of the issue. I trust that once they know there is an issue that they will deal with it as soon as they can do so. I find 'raising a case' via Xero Support a very cumbersome process.
There could be a 'report user issue' button on the Status Page, and a drop down menu to indicate what the problem was. If this was easy to use, and users were encouraged to use it this would provide Xero with platform issues in live time.