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49 votes
Hi everyone, we appreciate the continued contributions here and while this is something our team may look at further in the future we want to be upfront that it's not currently on the roadmap.
We'll be keeping a close track on the interest this further build here and be sure to share further updates if it is revisited.
Thank you for sharing and engaging with us on this here in Product Ideas.
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John Lee
supported this idea
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11 votes
An error occurred while saving the comment John Lee
commented
Similar to that, are there any plans to introduce a similar function to send GST payment letters via XPM? If not, is there a suggested workflow or workaround for communicating GST payment information to clients within the Xero ecosystem?
John Lee
supported this idea
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6 votes
We're grateful for your engagement and letting us know the changes that matter to you.
We're tracking the interest for being able to prevent payment letters for non-clients through the idea here and if there are any updates we will share, here.
John Lee
supported this idea
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I’d like to strongly support this idea as a critical feature request.
In our practice, we recently encountered a situation where a client's tax letter failed to be delivered because their email address was missing in XPM. Unfortunately, XPM did not display any notification or alert at the time of sending, nor did it notify us afterwards that the email had failed. We only realised the issue weeks later when the client had missed their tax payment deadline.
This lack of notification created significant compliance risks and reputational damage for our practice. We rely on XPM to manage tax compliance communications, and without a fail notification or alert, there’s no way to know if clients are actually receiving their tax letters unless we manually cross-check every record — which defeats the purpose of automation.
An email failure notification (similar to what most email systems provide) is essential for practices to ensure clients are properly informed and to maintain professional standards.
Please prioritise the development of this feature as it directly affects client outcomes and practice liability.