Settings and activity
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36 votes
Our team is looking into this idea, however, they don't have any dates planned on when they’ll develop a notification to let you know whether a tax letter has failed to send. We understand that this feature is important so that you can be certain your clients have received their tax payment reminder letters.
We are monitoring your feedback and votes here, so please keep adding them in this thread. For the time being, I’ll move this idea into ‘Under review’ status, and if there's any movement, we'll make sure to come back and update you here.
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John Lee
supported this idea
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9 votes
An error occurred while saving the comment John Lee
commented
Similar to that, are there any plans to introduce a similar function to send GST payment letters via XPM? If not, is there a suggested workflow or workaround for communicating GST payment information to clients within the Xero ecosystem?
John Lee
supported this idea
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6 votesJohn Lee
supported this idea
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I’d like to strongly support this idea as a critical feature request.
In our practice, we recently encountered a situation where a client's tax letter failed to be delivered because their email address was missing in XPM. Unfortunately, XPM did not display any notification or alert at the time of sending, nor did it notify us afterwards that the email had failed. We only realised the issue weeks later when the client had missed their tax payment deadline.
This lack of notification created significant compliance risks and reputational damage for our practice. We rely on XPM to manage tax compliance communications, and without a fail notification or alert, there’s no way to know if clients are actually receiving their tax letters unless we manually cross-check every record — which defeats the purpose of automation.
An email failure notification (similar to what most email systems provide) is essential for practices to ensure clients are properly informed and to maintain professional standards.
Please prioritise the development of this feature as it directly affects client outcomes and practice liability.