Enter your idea

It’s really disappointing that Xero don’t believe this is a priority. When we moved to Xero, we expected sending tax letters would be simpler, but that hasn’t been the case. A fail-to-send notification is not a “nice to have” - it’s an essential feature.

The current situation is unacceptable, and I hope Xero will review this again and consider adding it urgently. Implementing this feature would provide peace of mind by reducing the risk of missed communications /payments, avoiding IRD penalties and interest being charged through no fault of the client or their accountant.

This is actually really important!

When we changed to Xero we didn't realise that sending tax letters was going to get harder, not easier, and sincerely hope this will be worked on with some urgency

I have to admit this is pretty disappointing but equally I'm not surprised that Xero don't find this a priority

It is terrible that you are not looking to progress this problem. Are Xero willing to pay penalties/UOMI for clients who don't receive their tax payment letters?? If you are not willing to fix the problem, you should accept responsibility.

Basically I no longer send any tax letters via xero tax as I do not trust the system as had the same problem where a tax letter did not send to a gmail email. This has created more work for me but at least I know a tax letter has been send and read by a client via outlook.

I’d like to strongly support this idea as a critical feature request.

In our practice, we recently encountered a situation where a client's tax letter failed to be delivered because their email address was missing in XPM. Unfortunately, XPM did not display any notification or alert at the time of sending, nor did it notify us afterwards that the email had failed. We only realised the issue weeks later when the client had missed their tax payment deadline.

This lack of notification created significant compliance risks and reputational damage for our practice. We rely on XPM to manage tax compliance communications, and without a fail notification or alert, there’s no way to know if clients are actually receiving their tax letters unless we manually cross-check every record — which defeats the purpose of automation.

An email failure notification (similar to what most email systems provide) is essential for practices to ensure clients are properly informed and to maintain professional standards.

Please prioritise the development of this feature as it directly affects client outcomes and practice liability.

Any updates on this?

This needs to be developed as soon as possible - I have a client who has Xero on his safe list etc yet he only receives tax letters 50% of the time. It's frustrating because IRD don't let us use the same reason for non payment more than once when we are looking to get penalties remitted.

This email issue needs to be sorted out asap as has just cost me penalties and interest on behalf of a client due to gmail blocking the xero email. Is very poor that nearly a year after this issue was reported it still has not been resolved. Will not be emailing tax notices in the future via xero as have no faith that the emails are going to be deliverd.

Have been informed by several practices about this issue in the past. One practice I worked with had multiple attempts to send a notice and it wasn't until Xero support identified the customer's email being blacklisted from all Xero emails that they understood why it wasn't being delivered. Sadly it was a lawyer who was the customer and it nearly went very bad. As you can imagine the argument (we told you to pay x on dd/mm/yyyy and the client saying no you didn't). On the bottom of all Xero communications is a little 'unsubscribe' and I'm not sure if this also blacklists the customer from tax emails but that could be an explanation. It would be great to know if the unsubscribe function on general Xero inbound mail does not impact tax notices from being delivered as that would be a terrible result for tax notices but also potentially invoices and statements also.

Agree that other failed deliveries would be great to know also. Always pays to send yourself the copy of the notice when issuing in XPM so you get a copy.