Settings and activity
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18 votes
Our team is looking into this idea, however, they don't have any dates planned on when they’ll develop a notification to let you know whether a tax letter has failed to send. We understand that this feature is important so that you can be certain your clients have received their tax payment reminder letters.
We are monitoring your feedback and votes here, so please keep adding them in this thread. For the time being, I’ll move this idea into ‘Under review’ status, and if there's any movement, we'll make sure to come back and update you here.
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Have been informed by several practices about this issue in the past. One practice I worked with had multiple attempts to send a notice and it wasn't until Xero support identified the customer's email being blacklisted from all Xero emails that they understood why it wasn't being delivered. Sadly it was a lawyer who was the customer and it nearly went very bad. As you can imagine the argument (we told you to pay x on dd/mm/yyyy and the client saying no you didn't). On the bottom of all Xero communications is a little 'unsubscribe' and I'm not sure if this also blacklists the customer from tax emails but that could be an explanation. It would be great to know if the unsubscribe function on general Xero inbound mail does not impact tax notices from being delivered as that would be a terrible result for tax notices but also potentially invoices and statements also.
Agree that other failed deliveries would be great to know also. Always pays to send yourself the copy of the notice when issuing in XPM so you get a copy.