NZ Tax Letters - Notification when Tax Letter email fails to send
Currently if a tax letter email fails to send, for whatever reason, there is no email notification it failed to send. The system really needs to be enhanced so the person who sent the tax letter from XPM gets an email notification that the tax letter failed to send to that email address. Currently it is just blind faith that all letters are sent which is clearly not good.
Rachel Teahen
shared this idea
Our team is looking into this idea, however, they don't have any dates planned on when they’ll develop a notification to let you know whether a tax letter has failed to send. We understand that this feature is important so that you can be certain your clients have received their tax payment reminder letters.
We are monitoring your feedback and votes here, so please keep adding them in this thread. For the time being, I’ll move this idea into ‘Under review’ status, and if there's any movement, we'll make sure to come back and update you here.
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Karl Lloyd
commented
Any updates on this?
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Joanne Robinson
commented
This needs to be developed as soon as possible - I have a client who has Xero on his safe list etc yet he only receives tax letters 50% of the time. It's frustrating because IRD don't let us use the same reason for non payment more than once when we are looking to get penalties remitted.
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Karreen Mathers
commented
This email issue needs to be sorted out asap as has just cost me penalties and interest on behalf of a client due to gmail blocking the xero email. Is very poor that nearly a year after this issue was reported it still has not been resolved. Will not be emailing tax notices in the future via xero as have no faith that the emails are going to be deliverd.
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Team Puzzle
commented
Have been informed by several practices about this issue in the past. One practice I worked with had multiple attempts to send a notice and it wasn't until Xero support identified the customer's email being blacklisted from all Xero emails that they understood why it wasn't being delivered. Sadly it was a lawyer who was the customer and it nearly went very bad. As you can imagine the argument (we told you to pay x on dd/mm/yyyy and the client saying no you didn't). On the bottom of all Xero communications is a little 'unsubscribe' and I'm not sure if this also blacklists the customer from tax emails but that could be an explanation. It would be great to know if the unsubscribe function on general Xero inbound mail does not impact tax notices from being delivered as that would be a terrible result for tax notices but also potentially invoices and statements also.
Agree that other failed deliveries would be great to know also. Always pays to send yourself the copy of the notice when issuing in XPM so you get a copy.