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1,082 votes
We appreciate wanting to see more rapid movement, everyone. Having done a lot of exploration into this area our team have a good handle on the needs to solve this, however we want to be honest that development will be some time away with the team currently focused on improving bills list views and updating add/edit bill pages. For the time being to keep you up to date we're going to move this idea back to Submitted until more active work takes place for this.
I can assure you this idea is the best place to be leaving feedback for this feature, and Xero Product Ideas as a whole is the best place to be sharing where you'd like to see change across Xero products. As a community team we're advocating on your behalf constantly to see where ideas can be worked on, and this site is where our product…
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Neil Phillips
commented
Xero should fix the problem.
My solution is to set the Due Date forward by 2 years, that way when I filter for the payments due this week it will be omitted and gets around the issue of not using the proper invoice number and missing duplicate processing.
Once the issue is resolved, I then reset the due date back to the original date or credit the invoice.
You can then also filter on disputed invoices by for example filtering for due dates more than 2 months old (in case there are really old disputed items
An error occurred while saving the comment Neil Phillips
commented
I emailed ceo@xero.com on 31 May and got a call back about this, with a promise that they would get the AP team to respond but nothing to date.
A post was made to this forum but it seems to have disappeared.
Need to do the same with the twin thread for dispute flags on sale invoices.An error occurred while saving the comment Neil Phillips
commented
Just had a pop up asking me what I thought of the new Bills layout.
Replied that as a customer I would prefer to see investment in functionality than cosmetic changes. If anyone else gets the feedback request maybe make similar comments and refer back to this item. Might get back to the programmersNeil Phillips
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An error occurred while saving the comment Neil Phillips
commented
Hi helen
Fully agree.
For us we set the due date about 3-4 years in the future, we select invoices for payment by the due date. This way you can continue to get alerts for duplicates.
You do have to remember to reset the due date once issue resolved.
Not sure why we have to think of work arounds for a standard accounting feature.
NeilAn error occurred while saving the comment Neil Phillips
commented
Hi Joan
We had the same issue but rather than deleting the invoice, we set the due date far into the future so if selecting bills for payment based on the due date, it wouldn't be selected. Then once dispute settled, can either reset the due date, change the amount or apply a credit note.
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10 votesNeil Phillips
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459 votesNeil Phillips
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2 votesNeil Phillips
shared this idea
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Hi Stuart
Fair point.
Most of the disputes are for the full invoice and even if only for part, withholding payment of the full invoice gives the supplier an incentive to resolve the issue.
Neil