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  1. Contacts - Allow multiple addresses for a single contact record

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    340 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    working on it  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback. 

    As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future. 

    We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on. 

    One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this.…

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    Greg Rostron commented  · 

    I see the flashy ads and advertising at sporting events and think if Xero only spent more money on basic product features they would get so many more customers just by 'word of mouth'. Currently I advise any business contacts I have to avoid Xero like the plague. :-(

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    Greg Rostron commented  · 

    Reading Michelle Flynn's comments below fills me with anger. OMG. Such a simple yet essential feature is not being implement and clients are simply ignored.
    We are going back to MYOB come 1 July 2023. I've had enough!

    And Kelly Monroe - Xero Community Manager - how about giving us an implementation date?

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    Greg Rostron commented  · 

    We deal with several large companies. Invoices will go out to the same company BUT with contact1+address1, contact2+address1 and contact2/address2, etc.
    It is unclear to me if the brief description of the 'idea' will achieve what we need.
    The irony is MYOB allowed us to do that but we believed all the marketing hype about Xero and changed. We deeply regret that change and either Xero invests in improving the product to service the businesses you advertise to or we will be switching back.

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    Greg Rostron commented  · 

    Just spent ages trying to figure out why I can't have multiple customer names/addresses for the same business. Now I find out this isn't supported!!
    Sorry but this is a pathetic oversight. I'm now regretting migrating to Xero from MYOB.
    This is a MUST HAVE FEATURE!

    Greg Rostron supported this idea  ·