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  1. Contacts - Allow multiple addresses for a single contact record

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    422 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

    We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

    We appreciate your patience as we work through the complexities…

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    Greg Rostron commented  · 

    I’ve given up expecting Xero to ever implement this critical feature. Their reporting suite is woefully inadequate.
    Deeply regret ever moving away from MYOB. Naively believed their advertising hype.

    Greg Rostron supported this idea  · 
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    Greg Rostron commented  · 

    I see the flashy ads and advertising at sporting events and think if Xero only spent more money on basic product features they would get so many more customers just by 'word of mouth'. Currently I advise any business contacts I have to avoid Xero like the plague. :-(

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    Greg Rostron commented  · 

    Reading Michelle Flynn's comments below fills me with anger. OMG. Such a simple yet essential feature is not being implement and clients are simply ignored.
    We are going back to MYOB come 1 July 2023. I've had enough!

    And Kelly Monroe - Xero Community Manager - how about giving us an implementation date?

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    Greg Rostron commented  · 

    We deal with several large companies. Invoices will go out to the same company BUT with contact1+address1, contact2+address1 and contact2/address2, etc.
    It is unclear to me if the brief description of the 'idea' will achieve what we need.
    The irony is MYOB allowed us to do that but we believed all the marketing hype about Xero and changed. We deeply regret that change and either Xero invests in improving the product to service the businesses you advertise to or we will be switching back.

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    Greg Rostron commented  · 

    Just spent ages trying to figure out why I can't have multiple customer names/addresses for the same business. Now I find out this isn't supported!!
    Sorry but this is a pathetic oversight. I'm now regretting migrating to Xero from MYOB.
    This is a MUST HAVE FEATURE!