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  1. Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)

    1,102 votes

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    412 comments  ·  Users & setup » Login  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
    Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
    If we detect there's been no activity on a page (e.g…

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    Hernan Puente commented  · 

    Is it worth commenting considering this is a 10-year unattended request? Paying $70/month and having to log in 10 times a day seems unfair.

    Hernan Puente supported this idea  · 

  2. Navigation - Ability to open multiple Xero organisations on different tabs

    102 votes

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    31 comments  ·  Users & setup » Navigation  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, thanks for the engagement in this idea overtime. Being transparent, we don't have any plans for enabling the ability to work across multiple organisations at a time.

    Allowing multiple organisations to be open in one browser session creates risk of entering data for one organisation in another that'd create a permanent audit trail in the wrong place.

    However, as shared by some here there are workarounds;

    • You can use separate web browsers or incognito windows for each organisation, or
    • Create multiple profiles within a browser like Chrome.

    Both these options provide safer process for accessing different organisations at once.

    If we make any plans to revisit this in the future we'll update this idea to share with you all here.

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    Hernan Puente commented  · 

    This is so critical for people with more than one company in Xero, and also easy to implement. I come from Wave, where this is a standard feature, and I can't believe it doesn't work the same way in Xero considering it is a much more powerful platform.