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1. Branding - Improve logo size and resolution on transactions

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   13 comments  ·  For small businesses » Settings & user roles  ·  delete…  ·  Admin →
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   submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we appreciate the interest in being able to display logos as you need. There are a few different situations mentioned in feedback here and we want to explain and help clarify how logos are shown when using Xero. 

   
   

   The first is how your organisations logo is shown within the invoice email sent to your customer. This is taken from the organisation settings page. There was a period that impacted some customers where the logo quality was being reduced when sending with new invoicing. Taking on board feedback our team implemented a change in new invoicing so this should now be appearing correctly - If you’re finding your logo quality is not showing correctly in the invoice email please do raise a case with our team and they can investigate more on this with you individually. 

   
   

   The second place the logo is shown is on the PDF of the invoice that is sent to your customers and is represented in the idea that has been shared here - Currently there are limitations to the dimensions of a logo that can be shown on your invoices sent from Xero. For a standard invoice template maximum dimensions for a logo are 400px wide and 120px high. You can use advanced invoice templates to add a logo of a specific size.  

   
   

   We're currently focused on improvements within new invoicing, however in time we will look at possible improvements to invoice templates. While there are no plans atm, I will keep you updated of any news surrounding this here.  

   Hi everyone, we appreciate the interest in being able to display logos as you need. There are a few different situations mentioned in feedback here and we want to explain and help clarify how logos are shown when using Xero. 

   
   

   The first is how your organisations logo is shown within the invoice email sent to your customer. This is taken from the organisation settings page. There was a period that impacted some customers where the logo quality was being reduced when sending with new invoicing. Taking on board feedback our team implemented a change in new invoicing so this should now be appearing correctly - If you’re finding your logo quality is not showing correctly in the invoice email please do raise a case with our team and they can investigate more on this with you individually. 

   
   

   The second place the logo is shown is on the PDF of… more

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   Sarra Emery commented  ·  24 April, 2023  ·  Edit…  ·  delete…

   I have the same issue. I have resized our logo to their dimensions and it's still fuzzy!

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   Sarra Emery supported this idea  ·  24 April, 2023

2. Branding - Custom DOCX template for Remittance Advices

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   submitted  ·  102 comments  ·  For small businesses » Business features  ·  delete…  ·  Admin →
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   Sarra Emery commented  ·  24 April, 2023  ·  Edit…  ·  delete…

   Hoping there are plans for this - we desperately want to add our customised template to our remittance advice! It would be great to be able to add in where the payment has been made to as well.

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   Sarra Emery supported this idea  ·  24 April, 2023