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  1. 163 votes

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    Jason Goodridge commented  · 

    I would suggest only a small fraction of journals would need to be on a cash basis, why does it default to being cash? Whenever I find errors in reporting it's because someone has forgotten to uncheck this and we have to go searching through journals and untick the option - very frustrating! Xero - please fix this!!

    Jason Goodridge supported this idea  · 
  2. 607 votes

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    Hi community, we appreciate this idea has collected a fair amount of votes and commentary. This has all been feedback and taken seriously by our product teams.

    Currently, there are ways to record a bad debt in Xero, depending on your tax registration status and how you want the transactions to be recorded in your reports - We have help for this on Xero Central you can draw into.

    We don’t have any plans in the near term to expand functionality to develop a button to write off invoices or bills as 'bad debt'. If anything changes in this space, we’ll update you on this idea!

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    Jason Goodridge commented  · 

    Ways I've written off bad debts:
    1. Create an expense account called "Bad Debts Written Off" and mark it as being able to receive payments. "Pay" the invoice to the bad debt expense account; or
    2. Void the invoice (with or without a note); or
    3. Add an item into the invoice which links to the bad debt account (from #1) and add a negative amount to zero the invoice out.
    Options 1 and 3 are more "obvious" as you see the words "bad debt" in there somewhere. They have different timing though, as 3 will have the expense timed with the invoice (which may be after BAS is filed, requiring an adjustment later/EOFY) but option 1 can be timed when you actually write off the invoice.
    Option 1 is my "go to" solution here as it reflects the timing properly and is easily identifyable as a cost on the P/L.
    I do agree that a more consistent way of doing this and knowing what the impacts will be would be useful.

  3. 625 votes

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    Hi everyone, thanks for joining and supporting this idea.

    We understand there are a few different use cases for why you'd like to attach a file to an asset within the Fixed Assets register, as well as transactions themselves.


    To be upfront our team's current focus, like many areas of Xero, is on upgrading Fixed Asset technology, as we build greater consistency between Xero experiences, making it easier to learn and navigate Xero. Some of these changes may seem minor, but are critical in terms of delivering new and exciting value later on.

    That being said, our team is researching what comes next and this is a focus because it is the most supported idea for Fixed Assets right now.


    As we continue forming the future of Fixed Assets in Xero, we'll share if there’s any updates.

    Jason Goodridge supported this idea  · 
  4. 950 votes

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    Hi community, appreciate the want for more of an update from us on this highly voted idea. Since Kelly’s last message I am pleased to let you know that our product team has done some discovery work in this space. More specifically, exploring the different ways in which the problem could be solved in Xero, alongside understanding the technical challenges. The feedback you’ve shared has been really useful for our product team’s research 🙏

    We recognise the importance of needing to know which bills are flagged, so people making payment can review whether a bill should be paid or not, to avoid inadvertent payment. Being able to improve this workflow is important to us and once we have solution concepts, we will be sure to reach out to this community for feedback.

    Right now there are no specific time frames available as to when this might be worked on, but…

    Jason Goodridge supported this idea  · 
  5. 141 votes

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    Jason Goodridge supported this idea  ·