Settings and activity
2 results found
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63 votes
Hi everyone, thank you to all those that contributed to our teams discovery in this space.
We also really appreciate all that's been shared about why having a record of communications sent to your customers is important for your follow-up and record-keeping.
Coming off the back of our teams research we're in the process of releasing payment follow-ups, a new feature that helps merchants manage chasing overdue invoices.
We want to be upfront here that we don’t currently foresee adding an option to send yourself a copy when sending invoice reminders specifically.
That said, with more investment into the new payment follow-ups feature our team will consider how to give merchants visibility of the follow-ups sent through Payment follow-ups as a future improvement and your feedback here is valuable to this.
We appreciate everyone who's shared their experiences and helped us understand what visibility is needed when collecting payments.
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Laura Arrowsmith
supported this idea
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27 votes
Hi everyone, appreciate the feedback of the layout of detail in the Billable expenses modal of new invoicing. I've made sure to share your feedback here with the team.
To confirm, right now the date column is still included in this view however if you have a few billable expenses to assign you'll need to scroll down and then will see a horizontal scroll bar so you can scroll across to the date. Understand this isn't the most obvious atm, and I'll keep you updated here of any planned change.
An error occurred while saving the comment Laura Arrowsmith
commented
We use billable expenses to recharge group intercompany costs for each month, in the old version i could see the date of the expense however this has been removed in the new version, so unable to know if i am recharging the right month. Could you please add this back in?
This would be really helpful, we place customer on support stop after a particular period of non payment, but i am not always aware of what has been sent out, so miss the cut off deadline. It is great that invoice reminder are automated however it is let down by how basic it is. just to simply copy in the user in or a particular email could help us keep on top of our chasing. Please can you look into improving this feature?