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  1. 485 votes

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    Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

    We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

    As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

    We’d really appreciate your input on the following questions, either…

    Pouya Razavi supported this idea  · 
  2. 95 votes

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    Pouya Razavi commented  · 

    Any update on this? This is an important feature for us and at this point the only major issue stopping us from switching to "New Invoicing".

    Pouya Razavi supported this idea  · 
  3. 74 votes

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    Pouya Razavi commented  · 

    I'd like to second this idea. It's pretty annoying to have to copy/paste the invoice number into the receipt email every time.

    Pouya Razavi supported this idea  · 
  4. 1,471 votes

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    Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.

    As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.

    We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.

    We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.

    Pouya Razavi supported this idea  ·