Settings and activity
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Aaron Close
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80 votesAaron Close
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We send subscription invoices 30 days in advance of product expiry. Then we give our customers 30 days after the invoice date due as a good faith gesture before we deactivate their service. Then if unpaid 60 days after the date due we apply a credit to the invoice to close it off so we don't void the invoice number just in case the customer pays the invoice later. So in summary, the Xero invoice in Contacts Smart list is from the invoice created date and not the invoice date due. Hence, we need 90 days from the invoice creation date which will be 60 days from the invoice due date. Hence we need a Smart list outstanding for 90 days. Not having this feature will remove software subscription business away from Xero. It's critical... Please add it to your smart list.