Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;
Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
Does your domain have more than one mailbox associated with it?
Would you want to use the same domain across more than one Xero organisation?
Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.
We’ll provide another update here as soon as there is more progressive news to share.
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
As a result of the invoices coming from message-service@post.xero.com my client is unable to send direct to their main supplier as another one of their suppliers uses that email address and every supplier has to have a unique email address. As a result my client now has the cumbersome job of having to email the invoice/statement to their own email address and forward direct from it. Defeats the purpose of having xero for invoicing. Client not impressed and will likely revert back to Sage. Something xero must in my opinion address ASAP.
Charlene Leonard
supported this idea
·
As a result of the invoices coming from message-service@post.xero.com my client is unable to send direct to their main supplier as another one of their suppliers uses that email address and every supplier has to have a unique email address. As a result my client now has the cumbersome job of having to email the invoice/statement to their own email address and forward direct from it. Defeats the purpose of having xero for invoicing. Client not impressed and will likely revert back to Sage. Something xero must in my opinion address ASAP.