Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.
Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
Incredible... it's taking more than 12 years to implement such a fundamental and basic function?!
The complete absence of communication regarding the status of this request is simply unacceptable.
Customers have been left in the dark, unsure whether their concerns are even being considered, let alone addressed. This lack of transparency breeds frustration and erodes trust in your brand.
It is evident that Xero's priorities are misplaced, focusing more on acquiring new customers rather than prioritising the needs and concerns of existing ones.
Customers who have invested time and resources into your platform expect better treatment and... respect!
Incredible... it's taking more than 12 years to implement such a fundamental and basic function?!
The complete absence of communication regarding the status of this request is simply unacceptable.
Customers have been left in the dark, unsure whether their concerns are even being considered, let alone addressed. This lack of transparency breeds frustration and erodes trust in your brand.
It is evident that Xero's priorities are misplaced, focusing more on acquiring new customers rather than prioritising the needs and concerns of existing ones.
Customers who have invested time and resources into your platform expect better treatment and... respect!