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  1. Contacts - Allow multiple addresses for a single contact record

    1,432 votes

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    We’ll send you updates on this idea

    504 comments  ·  Contacts & files » Contact  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.

    As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.

    We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.

    We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.

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    Bevan Illman commented  · 

    Incredible... it's taking more than 12 years to implement such a fundamental and basic function?!

    The complete absence of communication regarding the status of this request is simply unacceptable.

    Customers have been left in the dark, unsure whether their concerns are even being considered, let alone addressed. This lack of transparency breeds frustration and erodes trust in your brand.

    It is evident that Xero's priorities are misplaced, focusing more on acquiring new customers rather than prioritising the needs and concerns of existing ones.

    Customers who have invested time and resources into your platform expect better treatment and... respect!