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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    186 votes

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    We’ll send you updates on this idea

    180 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    Michael Causton commented  · 

    Well, you have just made a serious error of judgment in my opinion. Why? Because your emails regularly do not ARRIVE at the customer's inbox. They get marked as spam. This suggests Xero is not making efforts to get its email service accredited (DMARC etc). It is a shockingly bad rate of arrival. On one round of checking, 25% of customers did not receive their emails. Setting up SMTP is easy and most modern online services offer this. It is not "rather complex" and since most others offer this and Xero thinks it is rather complex suggests some modernisation is required in management thinking. For now, we have had to move away from email because of these problems.