Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;
Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
Does your domain have more than one mailbox associated with it?
Would you want to use the same domain across more than one Xero organisation?
Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.
We’ll provide another update here as soon as there is more progressive news to share.
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
Well, you have just made a serious error of judgment in my opinion. Why? Because your emails regularly do not ARRIVE at the customer's inbox. They get marked as spam. This suggests Xero is not making efforts to get its email service accredited (DMARC etc). It is a shockingly bad rate of arrival. On one round of checking, 25% of customers did not receive their emails. Setting up SMTP is easy and most modern online services offer this. It is not "rather complex" and since most others offer this and Xero thinks it is rather complex suggests some modernisation is required in management thinking. For now, we have had to move away from email because of these problems.
Well, you have just made a serious error of judgment in my opinion. Why? Because your emails regularly do not ARRIVE at the customer's inbox. They get marked as spam. This suggests Xero is not making efforts to get its email service accredited (DMARC etc). It is a shockingly bad rate of arrival. On one round of checking, 25% of customers did not receive their emails. Setting up SMTP is easy and most modern online services offer this. It is not "rather complex" and since most others offer this and Xero thinks it is rather complex suggests some modernisation is required in management thinking. For now, we have had to move away from email because of these problems.