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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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    We’ll send you updates on this idea

    361 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    In discovery  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we appreciate the on-going support and feedback we're receiving on this idea and pleased to be able to share this update. Our product team are actively exploring how we can best solve for the needs raised here, although at this time are unable to provide any set timeframes.

    They are very much aware of the appetite from our community on this, and as part of their exploration have reached out some users here as they gather insights.

    For the time being we'll shift to In discovery and I'll return as soon as there is more on this to share.

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    Michael Causton commented  · 

    Well, you have just made a serious error of judgment in my opinion. Why? Because your emails regularly do not ARRIVE at the customer's inbox. They get marked as spam. This suggests Xero is not making efforts to get its email service accredited (DMARC etc). It is a shockingly bad rate of arrival. On one round of checking, 25% of customers did not receive their emails. Setting up SMTP is easy and most modern online services offer this. It is not "rather complex" and since most others offer this and Xero thinks it is rather complex suggests some modernisation is required in management thinking. For now, we have had to move away from email because of these problems.