Settings and activity
3 results found
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179 votes
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Jen Paul
commented
We need the organisation name removed from the email template or the option to create our own custom email templates before we are forced to switch from classic invoicing.
This is a critical issue for many users and needs to be addressed urgently. When will Xero fix this problem?Jen Paul
supported this idea
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38 votesJen Paul
supported this idea
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7 votes
Hi team, the organisation name and logo shown on the invoice email is taken from the organisations details page. You can add your organisations logo on this page which will appear on emails sent from your organisation.
Jen Paul
supported this idea
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An error occurred while saving the comment Jen Paul
commented
Can this please be fixed before we are forced to switch from classic invoicing? It it critical that we have the organisation name removed from the invoice email. We operate under several different trading names and cannot have the wrong business name going out on our invoicing emails. PLEASE sort this out ASAP!
After a conversation with a Xero support specialist regarding this critical issue I have received this response:
"We've heard back from the Product Team around this, and there are no immediate plans to implement a fix on this current issue. There are future plans to update invoice branding themes where they might implement some customisations on this, however those are not near future plans and are expected to only happen in large quarterly updates."
If this issue is as urgent and critical for your business as it is for ours I would recommend looking for another provider as this isn't likely to be resolved any time soon.