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  1. 35 votes

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    Appreciate your input here, everyone. Our team is aware of the challenges our partners are facing around the auto-reversal of negative balance. It’s on their roadmap to investigate and provide a better user experience.

    For the time being, I’ll move this idea into ‘Under review’ status. And when there's movement, we'll make sure to come back here and let you all know.

    Stephen Brown shared this idea  · 
  2. 4 votes

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    Stephen Brown commented  · 

    We need to know that requests have been sent out, so that they are not carelessly duplicated. We also need to know what address it was sent to (if client queries not receiving it) and when (so we know when we need to chase without having to monitor independently of Xero).

    Stephen Brown supported this idea  ·