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  1. Reporting - Show average Days to Pay by customer

    215 votes

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    43 comments  ·  Reports & tax » Reporting  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for everyone's feedback and the strong support for a report that shows average days to pay by customer. We know this visibility is important for businesses wanting to identify habitual late payers and make better credit and cash flow decisions.

    Right now, we've begun work to develop reports that improve visibility of payment performance. Our immediate focus on the supplier side and a new Supplier days to pay detail report that'll show historical payment behaviour across suppliers.

    Once that’s rolled out, we’ll begin work on additional reports for customer payment performance, which will solve the needs in this idea.

    I'll be back to update you all here as work for customer reports gets underway. 🙂

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    Verity Lamb commented  · 

    Why cant you produce a list of time taken to pay, you used to?!

    Yes, but then you moved us from Sage to Xero.......

    Verity Lamb supported this idea  · 

  2. Sales Invoices- Flag as 'in dispute / query'

    534 votes

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    146 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, we thank you for your feedback on the value of being able to flag a Sales invoice as in dispute. We know a clear way to mark these invoices would be helpful.

    Similarly to our update for Supplier invoices there are a few options you may want to consider to currently highlight Sales invoices in this situation;

    1. Add a note to the invoice to serve as a clear internal reminder of the dispute.
    2. Utilise tracking categories: Creating a specific tracking category like "Disputed Invoices" can help you filter and report on these items.
    3. Update the reference to add a notation such as [reference number] - 'In dispute'

    While we know these aren't perfect solutions, we hope these may help some in the conversation right now.

    We appreciate your enthusiasm for this feature, and we want to be transparent about where it stands, and this is an idea that…

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    Verity Lamb commented  · 

    We are coming up to our first year using Xero and OMG, its awful.

    New owners forced us to move from Sage and there are so many basic functions I took for granted in sage that Xero does not have, being able to dispute sales & purchase invoices to name one. Xero seems to like you worker harder, not smarter.

    Verity Lamb supported this idea  ·