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  1. Contacts - Allow multiple addresses for a single contact record

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    418 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

    We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

    We appreciate your patience as we work through the complexities…

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    Andrew Brace commented  · 

    I do not believe that a company that is advertising on mainstream TV in the UK to use their software consider this BASIC function as "complex"!!!!!!!!!!

    It is a basic function on all the major accounting software suppliers. If Xero can't implement basic functions due to "12 other products" and "other apps", then don't have 12 other products and other apps before the basics are in the software!

    And what idiot would use the "add delivery address" function on new invoicing if it updates all other existing invoices for that contact to that new address!!!!!

    What elicit drugs were they on when they thought that was a good idea!!!!

    In the UK, Tax Invoice records have to be held for 7 years. I'm sure it would be illegal for any details to change on any Tax records once submitted to the HMRC & Companies House. Plus, how would you be able to track where any goods/products were previously shipped?

    I see that this has been an issue for many years now, so I won't hold my breath on it happening any time soon. Hello Quickbooks.....?

    Andrew Brace supported this idea  ·