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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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    We’ll send you updates on this idea

    361 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    In discovery  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we appreciate the on-going support and feedback we're receiving on this idea and pleased to be able to share this update. Our product team are actively exploring how we can best solve for the needs raised here, although at this time are unable to provide any set timeframes.

    They are very much aware of the appetite from our community on this, and as part of their exploration have reached out some users here as they gather insights.

    For the time being we'll shift to In discovery and I'll return as soon as there is more on this to share.

    An error occurred while saving the comment
    Marcus Dowling (Rising Connection) commented  · 

    Hello XERO Community,
    It appears XERO has decided not to be compliant with modern email messaging standards when sending emails on behalf of its customers; a customer with clients using Google systems (such as Google Workspace or Google Enterprise) it appears will be unable to receive emails from XERO commencing February 2024.

    Another discussion thread with XERO shows the community is not satisfied with XERO's lack of development to support DKIM and DMARC authentication for all domains, noting the ability to "Vote" interest and "How important is this to you?" are now enabled, we encourage all to vote and speak up.
    * https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/46571656-enable-dkim-to-reduce-sent-emails-from-being-flagg

    Here is a good write-up on the evolving email-sending requirement that we found concerning Google's & Yarhoo's shift towards DKIM and DMARC authentication for all domains:
    * https://www.valimail.com/blog/the-new-requirements-for-email-delivery-at-gmail/

    And here are both Google's & Yahoo's pages on the announcements.
    * https://blog.google/products/gmail/gmail-security-authentication-spam-protection/
    * https://blog.postmaster.yahooinc.com/post/730172167494483968/more-secure-less-spam

    Microsoft announced similar measures in July 2023 that have already taken effect, so clients with Office 365 will already be having issues receiving invoices from Xero.
    * https://techcommunity.microsoft.com/t5/exchange-team-blog/announcing-new-dmarc-policy-handling-defaults-for-enhanced-email/ba-p/3878883

    We hope the XERO team will reconsider; we want to keep our services with XERO. If we can not safely send Purchase Orders, Quotes, Invoices and other accounting-related services through XERO using our company email, we must consider alternative platforms to do our accounting.

    In good faith :-)