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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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    167 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

    An error occurred while saving the comment
    Marcus Dowling (Rising Connection) commented  · 

    Hello XERO Community,
    It appears XERO has decided not to be compliant with modern email messaging standards when sending emails on behalf of its customers; a customer with clients using Google systems (such as Google Workspace or Google Enterprise) it appears will be unable to receive emails from XERO commencing February 2024.

    Another discussion thread with XERO shows the community is not satisfied with XERO's lack of development to support DKIM and DMARC authentication for all domains, noting the ability to "Vote" interest and "How important is this to you?" are now enabled, we encourage all to vote and speak up.
    * https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/46571656-enable-dkim-to-reduce-sent-emails-from-being-flagg

    Here is a good write-up on the evolving email-sending requirement that we found concerning Google's & Yarhoo's shift towards DKIM and DMARC authentication for all domains:
    * https://www.valimail.com/blog/the-new-requirements-for-email-delivery-at-gmail/

    And here are both Google's & Yahoo's pages on the announcements.
    * https://blog.google/products/gmail/gmail-security-authentication-spam-protection/
    * https://blog.postmaster.yahooinc.com/post/730172167494483968/more-secure-less-spam

    Microsoft announced similar measures in July 2023 that have already taken effect, so clients with Office 365 will already be having issues receiving invoices from Xero.
    * https://techcommunity.microsoft.com/t5/exchange-team-blog/announcing-new-dmarc-policy-handling-defaults-for-enhanced-email/ba-p/3878883

    We hope the XERO team will reconsider; we want to keep our services with XERO. If we can not safely send Purchase Orders, Quotes, Invoices and other accounting-related services through XERO using our company email, we must consider alternative platforms to do our accounting.

    In good faith :-)