Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;
Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
Does your domain have more than one mailbox associated with it?
Would you want to use the same domain across more than one Xero organisation?
Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.
We’ll provide another update here as soon as there is more progressive news to share.
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
This is a fundamental feature that all other accounting software offers. When emails land in junk folders, it leads to delayed payments, significantly impacting small business owners whose cash flow is crucial for business success. It's baffling that everyone using Xero is sending their invoices from the same email address. This can be very confusing for large companies receiving multiple invoices from small businesses using Xero. For instance, most email providers now save email addresses under the sender's name, and my invoice appeared as another supplier's name in the client's emails. This is not only confusing for recipients but also poses a significant privacy risk when replying. As a result, I can't email invoices from Xero anymore, which means I also can't use the online payment features. It's such a shame, and I will be moving away from this software as soon as possible. Please prioritise this feature, Xero, it's such an obvious need and disappointing that you have not developed such a basic feature.
Shanna Turner
supported this idea
·
This is a fundamental feature that all other accounting software offers. When emails land in junk folders, it leads to delayed payments, significantly impacting small business owners whose cash flow is crucial for business success. It's baffling that everyone using Xero is sending their invoices from the same email address. This can be very confusing for large companies receiving multiple invoices from small businesses using Xero. For instance, most email providers now save email addresses under the sender's name, and my invoice appeared as another supplier's name in the client's emails. This is not only confusing for recipients but also poses a significant privacy risk when replying. As a result, I can't email invoices from Xero anymore, which means I also can't use the online payment features. It's such a shame, and I will be moving away from this software as soon as possible. Please prioritise this feature, Xero, it's such an obvious need and disappointing that you have not developed such a basic feature.