Settings and activity
7 results found
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21 votes
An error occurred while saving the comment An error occurred while saving the comment 
Mr Sol
commented
For some reason, The Xero team have merged my request into this request - I guess it is similar, My original request was
'Don't Mark Go Cardless As Paid Until Payment Has Been Confirmed'
I guess that is similar to Andrew Polito's idea
We basically need a way for Xero to NOT show as paid until the payment has been confirmed / accepted.
An error occurred while saving the comment Mr Sol
commented
I have spoken to Go Cardless, and they confirm this is a Xero programming matter and if Xero wanted to, they could reasonably easily modify this set up, because Go Cardless already sends the various payment status calls to Xero.
So, I propose Xero could give us a "switch" toggle choice in the Go Cardless > Xero integration set up screen page:
Choose when you would like Xero to mark invoices paid:
1) Mark paid on the Due Date;
2) Mark paid when Go Cardless payment status reaches "Confirmed"That way, it would satisfy most users. As the data is already coming from Go Cardless, this should be a fairly straightforward change for Xero developers to implement!
An error occurred while saving the comment Mr Sol
commented
If you set up a connection between Xero and Go Cardless, Xero marks invoices as "paid" on the due date, without any actual confirmation of a successful payment from Go Cardless.
So even if Go Cardless subsequently fails to fetch the payment - Xero has still marked it as paid and you will not get any notification.
That is generally very bad practice to tell a customer their invoice has been paid when it has not. For example, the customer account doesn't have enough money in it and then the funds collection fails. The invoice is still marked as paid in Xero.
This should be rectified to only mark Direct Debit invoices in Xero as paid once the Go Cardless payment status reaches "Confirmed".
Mr Sol
supported this idea
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14 votes
An error occurred while saving the comment Mr Sol
commented
An error occurred while saving the comment Mr Sol
commented
Voted. Please vote on this one too: https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/48769451-don-t-mark-go-cardless-as-paid-until-payment
Mr Sol
supported this idea
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15 votes
An error occurred while saving the comment Mr Sol
commented
Hello, If you are using Go Cardless please vote for this feature request https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/48769451-don-t-mark-go-cardless-as-paid-until-payment
An error occurred while saving the comment Mr Sol
commented
Hello, If you are using Go Cardless please vote for this feature request https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/48769451-don-t-mark-go-cardless-as-paid-until-payment
An error occurred while saving the comment Mr Sol
commented
Voted. Please vote on this one too: https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/48769451-don-t-mark-go-cardless-as-paid-until-payment
Mr Sol
supported this idea
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160 votes
An error occurred while saving the comment Mr Sol
commented
Hello, If you are using Go Cardless please vote for this feature request https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/48769451-don-t-mark-go-cardless-as-paid-until-payment
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9 votes
An error occurred while saving the comment Mr Sol
commented
Voted. Please vote on this one too: https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/48769451-don-t-mark-go-cardless-as-paid-until-payment
Mr Sol
supported this idea
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Account Transactions: Receipts - Send automated 'payment received' e-mail when payment is reconciled
569 votesHi everyone, we totally get how automating the sending of receipts when a transaction is reconciled would free up time and the manual task involved in this activity.
Though not in the pipeline at present, this is a feature our product team would like to explore more in the future.
We’ll be sure to update you all again when we are able to look into this deeper. Thanks
An error occurred while saving the comment Mr Sol
commented
Wow - 7 years waiting..... How many price increases did we get ;-)
We really need automated receipts.... thanks. These should be turn on / off options in our settings, so for example, we only send these when someone pays with credit card.
Mr Sol
supported this idea
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541 votes
Hi team, thank you for sticking with us on this one. Online bill payments are now live in Australia through Airwallex, so you can pay supplier bills directly from Xero without logging into online banking.
As mentioned in my last update;
- In the US we have bill pay powered by Melio, with quick payments and contact syncing.
- We offer bill pay with Crezco for our UK customers, including international payments with 32+ currencies supported.
We’re reviewing the experience across additional regions and will continue to share updates as we learn more and make further progress.
Mr Sol
supported this idea
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If you are using Go Cardless please vote for this feature request https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/48769451-don-t-mark-go-cardless-as-paid-until-payment