GoCardless - Notification of chargebacks on invoices
We need a way for Xero to know that there was a chargeback on an invoice through GoCardless so that the payment applied against the Xero invoice is removed.
There have been instances where a customer's bank did not accept the charge made against the bank account and GoCardless charged us back for the invoice. We didn't collect the payment, but Xero still has the invoice marked as paid. When reconciling AR this month, there was a few invoices that were charged back but were still showing paid.
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David Wayman commented
This is an important issue that needs to be addressed with the Go Cardless integration. Having invoices marked as paid for several weeks - when in reality they have not been paid - significantly impacts on credit control
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Tim Rutter commented
Major problem is the current GoCardless integration are not bank feed and are only holding account where the transactions and statement lines are only created by the integration
GoCardless needs full bank feed support like Stripe or Paypal or Tyro or eWay.
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Maurice Valentine commented
yes it completely throws off the balances when a customer makes the bank reverse a DD charge, in the end the only way round this is to reverse the original invoice and recreate it afresh although payment history is lost doing this.