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Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
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Maynard van Gend
commented
To the Xero Product & Engineering Team,
A customer-facing identity and reliable document delivery are critical for any business. Currently, our client invoices and account statements sent through Xero are consistently ending up in our clients’ spam/junk folders.
Analysis of Xero’s sending domain health indicates a poor deliverability score, which is severely impacting our ability to get paid on time and harming our brand reputation.
While new features and interface updates are appreciated, core operational functionality, like dependable email delivery, must take priority. We urgently request one of two resolutions:
1. Improve domain reputation and email deliverability health across Xero’s standard email servers immediately.
2. Allow custom SMTP / custom domain configuration so we can send invoices and statements directly through our own domain servers.Please prioritize this request and advise on the timeline for a resolution, as this is directly affecting our business operations.
Sincerely,
MaynardMaynard van Gend
supported this idea
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An error occurred while saving the comment Maynard van Gend
commented
I make use of external email sending services that comply with SPF, DKIM and other email sending requirements that are configured on the domain DNS servers. Either allow us to make use of and external email sending service, or integrate the same features into your product so that our emails do not come from Xero.com and end up as SPAM or Junk email.
This is a critical feature that needs to be added.
1. Who should manage custom email domain settings?
Administrators only. Custom domain configuration is not a day-to-day user function and should sit in the settings at the Xero account/organisation level, restricted to Admins.
2. Does your domain have more than one mailbox?
Yes. Private domains often have multiple mailboxes (we use Office 365). To be clear, we’re not asking for an Office 365 integration. We simply want the ability to send from our domain through an SMTP relay service such as SMTP2Go, which already handles SPF, DKIM and DMARC compliance on our behalf.
3. Would you use the same domain across more than one Xero organisation?
Yes. We’d like to use the same domain across our Xero organisations. We also expect many other Xero customers will want the flexibility to set a different domain per organisation, so both options should be supported.