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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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    409 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    In discovery  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we appreciate the on-going support and feedback we're receiving on this idea and pleased to be able to share this update. Our product team are actively exploring how we can best solve for the needs raised here, although at this time are unable to provide any set timeframes.

    They are very much aware of the appetite from our community on this, and as part of their exploration have reached out some users here as they gather insights.

    For the time being we'll shift to In discovery and I'll return as soon as there is more on this to share.

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    Maynard van Gend commented  · 

    To the Xero Product & Engineering Team,

    A customer-facing identity and reliable document delivery are critical for any business. Currently, our client invoices and account statements sent through Xero are consistently ending up in our clients’ spam/junk folders.

    Analysis of Xero’s sending domain health indicates a poor deliverability score, which is severely impacting our ability to get paid on time and harming our brand reputation.

    While new features and interface updates are appreciated, core operational functionality, like dependable email delivery, must take priority. We urgently request one of two resolutions:
    1. Improve domain reputation and email deliverability health across Xero’s standard email servers immediately.
    2. Allow custom SMTP / custom domain configuration so we can send invoices and statements directly through our own domain servers.

    Please prioritize this request and advise on the timeline for a resolution, as this is directly affecting our business operations.

    Sincerely,
    Maynard

    Maynard van Gend supported this idea  · 
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    Maynard van Gend commented  · 

    I make use of external email sending services that comply with SPF, DKIM and other email sending requirements that are configured on the domain DNS servers. Either allow us to make use of and external email sending service, or integrate the same features into your product so that our emails do not come from Xero.com and end up as SPAM or Junk email.

    This is a critical feature that needs to be added.