Settings and activity
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Julian Lumb
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10 votesJulian Lumb
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An error occurred while saving the comment Julian Lumb
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I recently got myself organised and have been much more determined not to let my accounts become a mess again. I’ve learned the ins and outs of Hubdoc on desktop — it’s a little clunky, but overall a useful tool to have in the kit.
So I moved on to trying to stay disciplined with uploading receipts (for example, for fuel) into Hubdoc on the go, to help streamline things with Xero. Once I’m logged in, the mobile app works really well — it’s simple, fast, and honestly, I don’t need it to do anything more than it already does.
But why is it so quick to forget that I’ve signed in — even when I’ve selected that my phone is a trusted device?
This is a phone that’s already protected with Face ID, a PIN code, remote lock and wipe capabilities, and “Find My” tracking. And yet, nearly every time I open Hubdoc, I’m asked for my username and password (which are autofilled anyway), then asked whether I trust the device again, and finally forced to go through two-factor authentication — from another app on the same phone.
That adds no real security benefit, just friction and delay.
It’s frustrating when the Xero app already handles this perfectly with Face ID. If Xero and Hubdoc are meant to be part of an integrated ecosystem, it would be great if the mobile experience could reflect the same standards of usability and trust — especially for people working solo on secure personal devices.
I found a similar post about using biometrics to sign in, I think this is the same category and a much newer post so I'm going repost what I said there, since either a longer session period or FaceID are ways to solve this problem...
I recently got myself organised and have been much more determined not to let my accounts become a mess again. I’ve learned the ins and outs of Hubdoc on desktop — it’s a little clunky, but overall a useful tool to have in the kit.
So I moved on to trying to stay disciplined with uploading receipts (for example, for fuel) into Hubdoc on the go, to help streamline things with Xero. Once I’m logged in, the mobile app works really well — it’s simple, fast, and honestly, I don’t need it to do anything more than it already does.
But why is it so quick to forget that I’ve signed in — even when I’ve selected that my phone is a trusted device?
This is a phone that’s already protected with Face ID, a PIN code, remote lock and wipe capabilities, and “Find My” tracking. And yet, nearly every time I open Hubdoc, I’m asked for my username and password (which are autofilled anyway), then asked whether I trust the device again, and finally forced to go through two-factor authentication — from another app on the same phone.
That adds no real security benefit, just friction and delay.
It’s frustrating when the Xero app already handles this perfectly with Face ID. If Xero and Hubdoc are meant to be part of an integrated ecosystem, it would be great if the mobile experience could reflect the same standards of usability and trust — especially for people working solo on secure personal devices.